Porto Road Services Support Specialist (Polish/English)

Pkrecruiting; Porto; Vor Ort; EUR 13.000 - 20.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Meal allowance

22 days annual leave

Holiday and Christmas bonuses

Fully paid training

Optional company accommodation

Zusammenfassung

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for our Porto office. You will support the Polish market by handling toll, revenue collection, and service inquiries for truck drivers and logistics companies.

The role requires fluent Polish and good English, a customer-focused mindset, and comfort with digital tools. The company offers a Portuguese contract, extensive leave, training, health insurance, and relocation support for

Qualifikationen

• Fluent in Polish (spoken and written) with good command of English.
• Experience in customer service, ideally in transport, logistics, or service industry.
• Strong communication skills and customer-focused mindset.
• Capable of handling sensitive customer information with professionalism.
• Comfortable using digital tools and internal platforms.
• Willingness to work in a dynamic, fast-paced environment with varying tasks.

Aufgaben

• Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies.
• Provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection.
• Handle debt-related communication and provide service sales when applicable.
• Clarify customer inquiries regarding road usage and regulations.
• Contribute to the achievement of the company’s operational and revenue goals.
• Manage customer information, ensuring it is updated in internal systems.

Kenntnisse

Polish language

English language

Customer service

Communication skills

Data protection

Digital tools

Jobbeschreibung

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for our Porto office. You will support the Polish market by handling toll, revenue collection, and service inquiries for truck drivers and logistics companies.

The role requires fluent Polish and good English, a customer-focused mindset, and comfort with digital tools. The company offers a Portuguese contract, extensive leave, training, health insurance, and relocation support for