Italian Speaking Customer Advisor

Ignite Travel; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Private health coverage after six moth

Travel benefits & relocation housing

Job summary

Ignite Travel is seeking an Italian-speaking Customer Support Advisor to join our Lisbon team. You will handle inbound inquiries from Italian clients via phone, chat, and email, delivering courteous, effective service in a fast-paced environment.

You will analyze issues, provide first-contact resolutions, and maintain accurate CRM records. The role requires professional English, shift flexibility, and on-site presence in Lisbon with EU work eligibility.

Qualifications

• Fluency in Italian (C1/C2) for client communications.
• Professional English (minimum B2+) for internal collaboration.
• Willingness to work a 24/7 rotational schedule.
• On-site in Lisbon; remote work not available.
• Eligibility to work in Portugal (EU/EEA citizenship or valid work authorization).

Responsibilities

• Handle inbound inquiries from Italian clients via phone, chat, and email.
• Analyze issues and provide first-contact resolutions with actionable solutions.
• Log all interactions accurately in CRM and internal systems.
• Meet or exceed CSAT and efficiency metrics.
• Participate in ongoing training to stay updated on products and policies.

Skills

Italian language proficiency

English proficiency

Shift flexibility

On-site availability

Job description

Job Title: Italian-Speaking Customer Support Advisor

Location: Fully On-site in Lisbon, Portugal

Employment Type: Full-Time | Permanent

Schedule: 24/7 rotational schedule (5 days/week, 8 hours/day)

Start Date: Immediate

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Compensation Options:

• Local Resident Package Option: €1,262.33 gross monthly wage

• Relocation Support Package Option: €1,059.00 gross monthly wage + corporate housing

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon.

In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings while enjoying a rewarding international lifestyle.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy, empathy, and professionalism.

• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions to ensure swift first-contact resolution.

• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM and database tools.

• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction (CSAT) ratings, initial contact resolution ratios, and standard interaction durations.

• Ongoing Learning: Participate in regular training sessions and workshops to stay up to date on product changes, organizational policies, and operational processes.

Candidate Profile & Qualifications

Essential Criteria:

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian for client-facing communications.

• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, active participation in training modules, and cross-departmental teamwork.

• Schedule Flexibility: Ability and readiness to work variable shift patterns across a flexible 24/7 rotational schedule.

• On-Site Requirement: Full reliability in commuting daily to perform duties at our state-of-the-art Lisbon office site (remote work is not an option).

• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.

Key Attributes:

• Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated, proactive approach to problem-solving.

Compensation Models & Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule).

• Target Audience: Ideal for candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule).

• Accommodation: An individual private bedroom in a shared company-provided apartment, complete with all basic utility expenses covered.

• Travel Benefits: 100% reimbursement of initial flight expenses upon successful completion of the probationary period, along with complimentary airport transportation upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Defined internal career progression tracks leading into roles within Training, Quality Assurance, or Team Leadership and Management.

• Paid Onboarding: Thorough, fully paid initial training program designed to equip you with all necessary tools for long-term professional success.

• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.

• Health & Wellness: Private health coverage activated after six months of continuous employment, alongside dedicated wellness and mental health support services.

• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, vibrant coastal culture, and energetic lifestyle.