Content Moderator – Polish + English

CBT; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus up to €45/month

Meal allowance of €7.63/day

Health insurance from day one

Resumo da oferta

A leading digital moderation company in Lisbon is looking for a Content Moderator fluent in Polish and English. You will join a vibrant team, ensuring user-generated content adheres to compliance guidelines. With a focus on e-commerce, you will make informed moderation decisions while enjoying competitive compensation. The role includes relocation support for those outside Portugal and health benefits starting from day one.

Qualificações

• Native-level Polish and fluent English required.
• Solid content moderation skills with market culture understanding.
• Experience or strong interest in e-commerce is a plus.

Responsabilidades

• Review and moderate user-generated content in Polish and English.
• Ensure all content complies with local market policies and guidelines.
• Make rational, empathetic, and consistent moderation decisions.

Conhecimentos

Polish (native)

English (fluent)

Content moderation skills

Customer service orientation

Critical thinking

Empathy in communication

Descrição da oferta de emprego

Job Title: Content Moderator — Polish & English

Location: Lisbon, Portugal (On-site)

Start Date: 30 April 2026

Schedule: 24/7 operation — Monday to Sunday (rotational shifts)

Employment Type: Full-time, On-site

Shift Patterns

• Morning: 07:00 – 16:00
• Afternoon: 14:00 – 23:00
• Night: 22:30 – 07:30

Days Off: 2 rotating days per week

About the Role

We are looking for a Polish & English-speaking Content Moderator to join our growing team in Lisbon. You'll play a critical role in maintaining a safe and positive online environment for users within an e-commerce platform.

Key Responsibilities

• Review and moderate user-generated content in Polish and English.
• Ensure all content complies with local market policies and guidelines.
• Handle queue peaks, especially during promotional seasons.
• Make rational, empathetic, and consistent moderation decisions.
• Demonstrate excellent written and verbal communication skills with strong customer service orientation.

Requirements

• Native-level Polish and fluent English.
• Solid content moderation skills and understanding of local market culture.
• Experience or strong interest in e-commerce is a plus.
• Demonstrated critical thinking and empathy in communication.

Compensation & Benefits

Salary: €920/month × 14 months

Performance Bonus: up to €45/month × 11 months

Meal Allowance: €7.63/day

Welcome Bonus: €1000 (Polish language) — paid in 12 monthly installments during the first year.

Health Insurance:

• Available from Day 1 (employee contribution required)
• Free after 6 months of contract

Relocation Package

From outside Portugal:

• Shared accommodation for up to 12 months (details provided during interview)
• No flight ticket provided

Within Portugal:

• Relocation support only for Tier 1 languages (German, Nordics, Dutch)

Why Join Us?

• Be part of a multicultural team in vibrant Lisbon.
• Gain experience at the intersection of technology, customer experience, and digital safety.
• Enjoy benefits and a clear growth path within a leading global company.