Polish-Speaking Content Moderator

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global technology company is seeking a Polish-Speaking Content Moderator in Lisbon to join their Trust & Safety team. The role involves reviewing escalated cases, conducting outbound calls, and ensuring a secure user experience. Strong analytical and decision-making skills are essential. Health insurance and relocation support are provided.

Serviços

Salary plus relocation and housing assistance

Health insurance from day one

Transfer package including flight refund

Versatile administrative support upon arrival

Qualificações

• EU passport or valid residence permit for Portugal required.
• Availability to work onsite in Lisbon in a rotational shift pattern.

Responsabilidades

• Review and assess escalated cases for policy violations or safety concerns.
• Respond to customer inquiries via phone, helpdesk, and live chat.
• Conduct outbound calls to gather evidence for investigations.
• Provide excellent customer service, addressing inquiries and concerns with empathy.

Conhecimentos

Fluency in Polish

Proficiency in English

Analytical skills

Communication skills

Customer service skills

Descrição da oferta de emprego

Overview

Join our client, a global technology company providing mobility services, as a Polish-Speaking Content Moderator. As a key member of the Trust & Safety team, you will analyze escalated situations, conduct outbound calls, and leverage your analytical skills to ensure a secure and positive user experience.

Responsibilities

• Review and assess escalated cases for policy violations or safety concerns.
• Respond to customer inquiries via phone, helpdesk, and live chat.
• Conduct outbound calls to gather evidence for investigations.
• Provide excellent customer service, addressing inquiries and concerns with empathy.
• Handle complaints, provide solutions, and follow up to ensure resolution.
• Maintain deep knowledge of services for efficient support and proactive suggestions.
• Make informed decisions based on analysis and established policies.
• Ensure confidentiality and proper handling of customer information.

Work Schedule

40 hours per week (8-hour shifts plus lunch break) on a rotational pattern, Monday to Sunday, 24/7.

Requirements

• Fluent in Polish and proficient in English (B2 and higher).
• Strong analytical and decision-making skills.
• Excellent communication and customer service skills.
• In possession of EU passport or a valid residence permit for Portugal.
• Available to work onsite in Lisbon on a rotational shift pattern.

Benefits

• Salary plus relocation and housing assistance.
• Additional benefits for rotational shift work.
• Health insurance from day one.
• Transfer package for applicants across Europe, including corporate apartment housing, flight refund, and one free annual flight to home country.
• Versatile administrative support upon arrival in Portugal.