Polish Content Moderator for E-commerce – Lisbon, On-site

David Kennedy Recruitment; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Modern office in city center

Comprehensive training

Coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Job summary

David Kennedy Recruitment is searching for a Polish speaking Content Moderator for a leading Outsourcing/BPO company in Lisbon. The role is full-time and requires native Polish fluency and strong English communication skills.

Responsibilities include reviewing content for compliance with policies and quality standards, as well as escalating issues appropriately. The position is based in a modern office located in the city center, offering numerous benefits, including health initiatives and a monthly meal allowance.

Qualifications

• Native or fluent in Polish (verbal and written).
• Clear verbal and written communication skills.
• Ability to manage high workloads and perform under pressure.

Responsibilities

• Review content in line with service level agreements and quality standards.
• Ensure compliance with platform policies and safety guidelines.
• Identify and escalate issues according to company protocols.

Skills

Polish fluency

English communication (B2)

Moderation abilities

Customer service skills

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Polish speakingContent Moderatorfor their office in Lisbon.

Position: Content Moderator

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards

• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks

• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines

• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency

• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS:

• Native/fluent in Polish both verbal and written. Fluent in English (minimum B2 level)

• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight

• Solid understanding of e-commerce platforms and industry practices

• Able to manage high workloads and maintain performance during peak promotional periods

• Ability to work in shift rotation (Monday - Sunday, 24/7)

• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS:

• Modern officein a city centerwith open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance

• And many more!!!