Platform Owner - ITSM & ServiceNow Leader (Flexible)

Keenfinity Group; Portugal; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work hours

Health insurance

Gym access

Training & certifications

Career progression

Global collaboration

Employee discounts

Disability friendly

Job summary

The Keenfinity Group seeks a Platform Owner for IT Support, ITSM and the ServiceNow platform to drive governance, service delivery, and platform enhancements on a global scale. You will own the global IT Service Desk and ServiceNow roadmap, coordinating with business stakeholders and offshore partners to ensure value delivery.

Collaborating with IT teams, you will translate business requirements into effective service management solutions and oversee vendor performance to sustain high quality

Qualifications

• ServiceNow CSA certification (certified administrator).
• ITIL Foundation certification.
• 5+ years Product Owner / ITSM leadership experience.
• Experience managing offshore sourcing vendors.
• Strong stakeholder and supplier management skills.

Responsibilities

• Own and govern the global IT Service Desk, ensuring service quality and continuous improvement.
• Own ServiceNow Product & Platform, drive roadmap and governance; perform minor admin/configuration as needed.
• Manage ITIL-based ITSM processes to align with business needs and benefits.
• Translate business requirements into scalable ServiceNow solutions with stakeholders and IT teams.
• Manage offshore supplier and development team via SLAs, KPIs, and continuous improvement initiatives.

Skills

ServiceNow administration

ITSM leadership

Vendor management

Stakeholder management

IT Service Management

Tools

ServiceNow

Job description

The Keenfinity Group seeks a Platform Owner for IT Support, ITSM and the ServiceNow platform to drive governance, service delivery, and platform enhancements on a global scale. You will own the global IT Service Desk and ServiceNow roadmap, coordinating with business stakeholders and offshore partners to ensure value delivery.

Collaborating with IT teams, you will translate business requirements into effective service management solutions and oversee vendor performance to sustain high quality