Strategic ServiceNow Product Owner: GBS Platform Governance

Siemens España; Amadora; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid model

Health insurance

Learning & development

Sustainability & volunteering

Job summary

Siemens Global Business Services (GBS) is seeking a ServiceNow Product Owner to own the platform backlog and drive structured change management workflows for our GBS operations. You will challenge stakeholders, promote standard platform capabilities, and ensure lean, scalable service delivery across shared services.

We expect 5+ years in ServiceNow ESM/ITSM within a global context, ITIL expertise, and strong governance and stakeholder skills.

Qualifications

• 5+ years as a Product Owner, Platform Manager, or Senior Consultant in ServiceNow ESM/ITSM within a global shared services environment.
• Strong ITIL v4 knowledge with governance experience.
• Demonstrated governance and stakeholder management across business units.
• Solid understanding of ServiceNow architecture and releases.
• Agile backlog management and collaboration with development teams.

Responsibilities

• Own the ServiceNow backlog, write user stories, acceptance criteria, and prioritize requests by business value and risk.
• Challenge non-standard requests and promote out-of-the-box platform capabilities.
• Collaborate with process owners and technical teams to translate requirements into clear specs.
• Stay updated with ServiceNow releases and drive roadmap integration.
• Lead and coordinate sprint planning and delivery with stakeholders.

Skills

Product ownership

Stakeholder management

Agile delivery

Communication

Governance

Technical savv y

ITIL knowledge

Education

Bachelor’s degree in Business Administration or Information Systems

ServiceNow CSA/CAD and ITIL certifications (preferred)

Tools

ServiceNow

ITIL

Job description

Siemens Global Business Services (GBS) is seeking a ServiceNow Product Owner to own the platform backlog and drive structured change management workflows for our GBS operations. You will challenge stakeholders, promote standard platform capabilities, and ensure lean, scalable service delivery across shared services.

We expect 5+ years in ServiceNow ESM/ITSM within a global context, ITIL expertise, and strong governance and stakeholder skills.