ServiceNow Product Owner (m/f/d)

Siemens España; Amadora; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid model

Health insurance

Learning & development

Sustainability & volunteering

Job summary

Siemens Global Business Services (GBS) is seeking a ServiceNow Product Owner to own the platform backlog and drive structured change management workflows for our GBS operations. You will challenge stakeholders, promote standard platform capabilities, and ensure lean, scalable service delivery across shared services.

We expect 5+ years in ServiceNow ESM/ITSM within a global context, ITIL expertise, and strong governance and stakeholder skills.

Qualifications

• 5+ years as a Product Owner, Platform Manager, or Senior Consultant in ServiceNow ESM/ITSM within a global shared services environment.
• Strong ITIL v4 knowledge with governance experience.
• Demonstrated governance and stakeholder management across business units.
• Solid understanding of ServiceNow architecture and releases.
• Agile backlog management and collaboration with development teams.

Responsibilities

• Own the ServiceNow backlog, write user stories, acceptance criteria, and prioritize requests by business value and risk.
• Challenge non-standard requests and promote out-of-the-box platform capabilities.
• Collaborate with process owners and technical teams to translate requirements into clear specs.
• Stay updated with ServiceNow releases and drive roadmap integration.
• Lead and coordinate sprint planning and delivery with stakeholders.

Skills

Product ownership

Stakeholder management

Agile delivery

Communication

Governance

Technical savv y

ITIL knowledge

Education

Bachelor’s degree in Business Administration or Information Systems

ServiceNow CSA/CAD and ITIL certifications (preferred)

Tools

ServiceNow

ITIL

Job description

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Are you ready to be part of the change? Come join us!

ServiceNow Product Owner, you will be the strategic gatekeeper of our Global Business Services (GBS) enterprise ServiceNow platform. In this role, you own the platform backlog and the implementation of structured change and service management workflows tailored specifically for our GBS operational way of working (spanning shared services, business operations - not traditional IT infrastructure). You don't just take orders—you proactively challenge business stakeholders to simplify their setups, reject unnecessary custom builds, and leverage native platform capabilities to keep our global service landscape lean, scalable, and standardized.

What you’ll do:

• GBS Service & Change Governance: Own, govern, and adapt ITIL-aligned service request, incident, and change management principles to drive operational standardization across GBS business processes (ensuring structured intake, risk mitigation, and continuous quality improvement).
• Demand & Setup Challenging: Act as a trusted advisor to GBS business leaders—actively challenging non-standard operational requests, questioning custom workflow requirements, and steering stakeholders toward out-of-the-box platform capabilities.
• Product Backlog & Release Ownership: Own the ServiceNow product backlog, defining user stories, acceptance criteria, and prioritizing enhancement requests based on GBS business value, operational risk, and technical feasibility.
• Platform Innovation & Roadmap Integration: Stay up to date with new ServiceNow platform releases, core capabilities, and enterprise service management trends, translating them into actionable roadmap items for GBS process evolution.
• Technical Liaison & Delivery Steering: Serve as the primary bridge between GBS process owners and technical development/admin teams, translating complex business operations workflows into precise technical specifications and steering sprint execution.

What you’ll bring:

We’re looking for someone with a blend of technical product expertise, operational leadership, and governance experience.

• 5+ years of experience as a Product Owner, Platform Manager, or Senior Consultant specializing in ServiceNow Enterprise Service Management (ESM/ITSM) within a complex global shared services or GBS environment.
• Service Management & ITIL Expertise: Certified ITIL (v4 Managing Professional or equivalent) with a proven track record of applying ITIL service delivery and governance principles to business operations and shared services (rather than traditional IT infrastructure).
• Governance & Stakeholder Backbone: Demonstrable experience in pushing back on custom requests, enforcing platform standards, and driving an out-of-the-box ('standard-first') adoption mindset across business units.
• Technical Savvy: Strong technical understanding of the ServiceNow architecture, data model, configuration vs. customization boundaries, and capabilities of recent platform releases.
• Agile Product Skills: Expertise in backlog grooming, user story mapping, and managing agile delivery cycles with technical development teams.
• Communication & Orchestration: Exceptional stakeholder management and negotiation skills, effortlessly translating between business operations language and technical architecture.
• Bachelor’s degree in Business Administration, Information Systems, or a related field (ServiceNow CSA/CAD and ITIL certifications are strongly preferred!).

What We Offer:

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Create a better #TomorrowWithUs #Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!