B2B Spanish-speaking Customer Specialist

CloserHire; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Wellness programs

Paid time off

Career development opportunities

Fully paid training

Resumo da oferta

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This role focuses on assisting businesses, offering technical support, and optimizing digital payment systems.

You will handle inquiries via phone, email and chat, troubleshoot payment processing concerns, and verify customer information while ensuring regulatory compliance.

Qualificações

• High school diploma required.
• Minimum 1 year in customer service.
• Fluent in English and Spanish.

Responsabilidades

• Provide B2B customer support via phone, email and chat.
• Troubleshoot payment processing issues and system optimizations.
• Verify account information and ensure regulatory compliance.
• Adhere to company guidelines and procedures.
• Maintain professional, customer-centric interactions and timely issue resolution.

Conhecimentos

Fluent English

Spanish proficiency

Customer service

Multitasking

Attention to detail

Team player

Problem solving

Formação académica

High school diploma

Ferramentas

CRM systems

Payment platforms

Descrição da oferta de emprego

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

• Location: Lisbon, Portugal
• Language: Spanish
• Start date: 13/8

Your Role

• Business
• Client
• Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform
• Technical
• Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations
• Account
• Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
• Customer
• Experience
• Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

Your Profile

• Language
• Proficiency: Fluent in English and proficient in Spanish
• Education & Experience: High school diploma (mandatory)
• Stable job history (not frequent job hopping)
• Minimum 1 year of experience in customer service with a strong customer-oriented approach
• Strong interpersonal and teamwork skills
• Ability to multitask in a fast-paced environment
• High attention to detail and problem-solving mindset
• Experience with automated customer service platforms is a plus
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Flexibility and adaptability to change
• Ability to work independently while following company protocols
• Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

What Is Offered

• Stable
• Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts
• Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools
• Career
• Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses
• Competitive
• Package: Health insurance & wellness programs
• Paid time off & holiday allowances
• Performance-based incentives
• Dynamic
• Work
• Environment: Work with an international team in the fast-growing digital payment industry