Order And Tech Support (Italian-Speaking) - Medical Equipment

Concentrix Portugal; Porto; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Central Porto location

Referral bonuses

Full paid training

Job summary

Concentrix Portugal is seeking a Customer & Technical Support Specialist to join our Porto on-site team. You will provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

You will use multichannel support (calls, email, chat, SMS) and document all interactions in English. Training and clear career growth opportunities are offered within a global organization.

Qualifications

• Fluent Italian and English at C1 level are required.
• Ability to support multiple markets simultaneously.
• Strong customer service orientation with excellent communication skills.
• Solid problem-solving, prioritization and organizational abilities.
• Remain calm under pressure and adapt quickly to changes.
• Patience and good temper to handle disputes and emergencies.

Responsibilities

• Deliver technical support and troubleshooting for medical devices, consumables and accessories.
• Manage order intake and renewals in line with company policies.
• Assist customers with product usage and ordering via calls, email, chat, and SMS.
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Skills

Fluent Italian

English C1

Customer service

Communication

Problem solving

Calm under stress

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer & Technical Support Specialist, you will:

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your qualifications

Concentrix is a great match if you:

• Are fluent, both verbal and written, in Italian + C1 level in English
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

What’s in it for you

In this role, we offer benefits that support your lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you’ll be working on

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.