Operations Engineer

Capgemini; Viseu; Híbrido; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work model

Training and certifications

Resumo da oferta

A Capgemini Engineering está à procura de um Roaming Operations Engineer L2 para se juntar à equipa Core & Roaming Operations, assumindo a responsabilidade pela análise, diagnóstico e resolução de incidentes complexos relacionados com roaming internacional.

O papel é fundamental para a estabilidade do serviço, atuando como ponto de escalonamento técnico para a equipa L1, coordenando atividades com operadores internacionais e equipes de engenharia, contribuindo para a melhoria contínua de

Qualificações

• Formação superior em Telecomunicações, Redes ou CS.
• Experiência em operações, suporte ou engenharia de redes móveis e roaming.
• Fortes competências de resolução de problemas em ambientes telecom.

Responsabilidades

• Analisar e resolver incidentes complexos de roaming internacional escalonados pela equipa L1.
• Realizar troubleshooting avançado de plataformas e serviços de roaming internacional.
• Conduzir RCA e definir ações corretivas/preventivas.
• Coordenar resolução de incidentes com operadores internacionais, fornecedores e fabricantes.

Conhecimentos

Troubleshooting

Analytical thinking

Communication

Leadership

Formação académica

Bachelors in Telecommunications/CS

Ferramentas

ITSM tools

Observability tools

Descrição da oferta de emprego

Descrição do cargo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

We are looking for a Roaming Operations Engineer L2 to join the Core & Roaming Operations team, taking responsibility for the advanced analysis, diagnosis, and resolution of complex incidents related to International Roaming services.

This role plays a key part in ensuring service stability, acting as the technical escalation point for the L1 team, coordinating activities with vendors, international operators, and engineering teams, while contributing to the continuous improvement of operational processes.

Key Responsibilities:

• Analyze and resolve complex incidents escalated by the L1 team.
• Perform advanced troubleshooting of international roaming platforms and services.
• Conduct Root Cause Analysis (RCA) and define corrective and preventive actions.
• Coordinate incident resolution with international operators, suppliers, and equipment vendors.
• Provide technical leadership during high-impact situations and critical incidents.
• Support and validate change implementations, planned works, and maintenance activities.
• Produce technical documentation, operational procedures, and post-incident reports.
• Support the training and technical development of L1 teams.
• Identify automation and operational optimization opportunities.
• Participate in technology evolution and operational transformation projects.

YOUR PROFILE

• Bachelor's degree in Telecommunications, Networking, Computer Science, or a related field
• Experience in operations, support, or engineering of Mobile Core and Roaming networks
• Strong troubleshooting skills within telecommunications environments
• Ability to communicate effectively in Spanish and English in a technical environment
• Strong analytical and problem-solving skills
• Strong sense of responsibility and ownership
• Technical leadership capabilities
• Excellent communication and cross-functional coordination skills
• Decision-making ability in critical environments
• Service quality and customer experience orientation
• Proactive mindset and commitment to continuous improvement
• Ability to work both independently and collaboratively
• Preferred Knowledge:
  • Roaming & Mobile Core
  • LTE Roaming
  • VoLTE Roaming
  • VoWiFi Roaming
  • 5G Roaming
  • IMS
  • IPX
  • Interworking and interoperability between international operators
  • Signaling Protocols
  • SS7
  • SIGTRAN
  • Diameter
  • SIP
  • Subscriber & Authentication Platforms
  • HLR
  • HSS
  • UDM
  • UDR
  • EIR
  • DNS
  • AAA
  • LDAP
  • Interconnection Platforms
  • STP
  • DRA / DRS
  • SBC
  • Roaming Hub
  • SS7 Firewall
  • Diameter Firewall
  • SeGW (Security Gateway)
  • Operations & Service Assurance
  • Critical incident management.
  • Root Cause Analysis (RCA)
  • Problem management and continuous improvement
  • Change management
  • Monitoring of KPIs and operational SLAs
  • ITSM platforms and observability tools

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.