Global Roaming Operations Lead

Capgemini Engineering; Lisboa; Híbrido; EUR 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Training and certifications

Health and life insurance

Referral program with bonuses

Great office locations

Resumo da oferta

Capgemini Engineering in Lisbon is seeking a Roaming Operations Engineer L2 to join the Core & Roaming Operations team. You will take responsibility for advanced analysis, diagnosis, and resolution of complex incidents affecting International Roaming services.

You will act as the technical escalation point for the L1 team, coordinate with operators, vendors, and engineering groups, and contribute to ongoing process improvements and automation initiatives.

Qualificações

• Bachelor’s degree in Telecommunications, Networking, CS, or related field.
• Experience in operations, support, or engineering of Mobile Core and Roaming networks.
• Strong troubleshooting skills in telecom environments.
• Effective communication in Spanish and English.
• Strong analytical and problem-solving abilities.
• Excellent ownership and responsibility.
• Technical leadership capabilities.
• Cross-functional coordination and clear communication.
• Decision-making in critical environments.
• Service quality and customer experience oriented.

Responsabilidades

• Analyze and resolve complex incidents escalated by the L1 team.
• Perform advanced troubleshooting of roaming platforms and services.
• Conduct RCA and define corrective actions.
• Coordinate incident resolution with international operators, suppliers, and equipment vendors.
• Provide technical leadership during high-impact incidents.
• Support change implementations and maintenance activities.
• Produce post-incident reports and procedures.
• Train and mentor L1 teams.
• Identify automation opportunities and process improvements.
• Participate in technology evolution and transformation projects.

Conhecimentos

Roaming Operations

Mobile Core

Troubleshooting

Technical Leadership

Cross-functional Coordination

Multilingual Communication

Problem Solving

Ownership

Incident Management

Automation & Improvement

Formação académica

Bachelor's degree in Telecommunications, Networking, CS, or related field

Ferramentas

ITSM platforms

Observability tools

Descrição da oferta de emprego

Capgemini Engineering in Lisbon is seeking a Roaming Operations Engineer L2 to join the Core & Roaming Operations team. You will take responsibility for advanced analysis, diagnosis, and resolution of complex incidents affecting International Roaming services.

You will act as the technical escalation point for the L1 team, coordinate with operators, vendors, and engineering groups, and contribute to ongoing process improvements and automation initiatives.