Operations Customer Expert - Spanish and Galician Speaker | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full relocation package

Bonuses

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to be the first point of contact for a well-known video streaming company. This on-site, full-time role requires native-level Spanish and Galician and strong English (B1+).

You will assist customers by phone, email or chat and guide them through orders, accounts, and service questions. The position offers a relocation package and a competitive monthly salary plus bonuses, with full onboarding support from application through

Qualificações

• Native-level Spanish and Galician.
• English at least B1 level.
• Comfortable learning new systems and tools.
• Team player open to feedback.

Responsabilidades

• Answer customer questions by phone, email or chat
• Flag recurring problems so they can be fixed at the source
• Guide customers through orders, accounts and service questions
• Keep clear, accurate notes on every case

Conhecimentos

Spanish (Native)

Galician (Native)

English (B1+)

Descrição da oferta de emprego

A Spanish and Galician-speaking Operations Customer Expert is needed for a team based in Lisbon, Portugal.

You will be the first point of contact for customers, helping them quickly and leaving them satisfied.

You will be supporting a well-known company in the video streaming sector.

Key Responsibilities:

• Answer customer questions by phone, email or chat
• Flag recurring problems so they can be fixed at the source
• Guide customers through orders, accounts and service questions
• Keep clear, accurate notes on every case

Requirements:

• Native-level Spanish and Galician
• English at intermediate (B1) level or above
• Comfortable learning new systems and tools
• Team player who is open to feedback

Working Conditions:

• Work model: On-Site
• Start date: 16 November 2026
• Full-time contract

Salary & Benefits:

• Competitive monthly salary plus bonuses - full details shared on our first call

Location:

Full relocation package offered.

Our team supports you from application through to onboarding.