Spanish & Galician Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Portugal; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Health insurance

Free Portuguese language classes

Accommodation option

Job summary

Cross Border Talents is hiring a Customer Care Specialist in Lisbon, Portugal. You will be the first point of contact for customers, assisting with accounts, subscriptions, payments, and technical issues while delivering a friendly, professional service.

You will support Spanish and Galician speakers, with English proficiency required. The role offers a rotating schedule, health insurance, and potential company accommodation.

Qualifications

• Fluent in Spanish and Galician (C1/C2).
• Strong English communication skills (B1).
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support in Spanish & Galician via phone, email and digital channels.
• Assist customers with accounts, subscriptions, billing and technical enquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally with empathy.
• Ensure each interaction delivers high-quality customer experience.
• Collaborate with internal teams when escalation is needed.

Skills

Fluent Spanish & Galician

Good English

Customer service experience

Job description

Are you fluent in Spanish & Galicianand passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Galicianvia phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Galician(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.