Operations Customer Expert – AI Platform

Cross Border Talents; Sintra; Presencial; EUR 25.000 - 39.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a customer support specialist to help users navigate advanced AI platforms. You will guide, train, and assist both personal and business clients, ensuring they get maximum value from cutting-edge tools.

Join a fast-moving team, work across chat, email and phone, and grow with an industry-changing AI brand. The role emphasizes clear communication, problem solving, and a customer-first mindset, with a 8-hour day schedule between 07:00 and 22:00.

Formación

• Excellent written and spoken English.
• Passion for AI and emerging tech.
• Strong analytical thinking and troubleshooting.
• Excellent communication and customer-first approach.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Responsabilidades

• Empower & Educate: Guide, support, and train users on navigating and maximizing AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate across chat, email, and phone to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

Conocimientos

English proficiency

Tech enthusiasm

Problem solving

Customer focus

Flexibility

Descripción del empleo

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.