Operations Customer Expert – AI Platform

Cross Border Talents; Barreiro; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Professional Training

Work-Life Balance

Career Growth

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a proactive Customer Support Specialist to guide users of advanced AI tools. You will educate customers, troubleshoot technical inquiries, and ensure a top-tier experience across chat, email, and phone channels.

Join a fast-evolving AI environment where you will help users maximize product value, staying aligned with product updates. The role offers day shifts with stable scheduling and growth opportunities within a leading AI brand.

Formación

• Languages: Excellent written and spoken English.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

Responsabilidades

• Empower, educate, and train users on navigating and maximizing AI platforms.
• Resolve inquiries, investigate issues, and handle billing and invoicing questions with speed.
• Communicate across chat, email, and phone to deliver a world-class customer experience.
• Drive quality by meeting and exceeding service benchmarks amid rapid AI product updates.

Conocimientos

English

Problem solving

Customer focus

Communication

Descripción del empleo

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.