Operations Customer Expert – AI Platform

Cross Border Talents; Seixal; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Paid training

Day shifts

Career growth

Job summary

Cross Border Talents in Lisbon is hiring a customer experience specialist to guide AI tool users and ensure smooth adoption across consumer and business clients, acting as a trusted advisor and problem-solver.

You will engage via chat, email, and phone, participate in a structured 15-day training, and benefit from predictable day shifts, zero night work, and clear opportunities for career growth within a world-leading American AI brand.

Qualifications

• Fluent English communication skills written and spoken.
• Strong analytical thinking and troubleshooting ability.
• Customer-first mindset with excellent communication and attentiveness.

Responsibilities

• Guide, support, and train users on navigating AI platforms.
• Investigate inquiries on account access, billing, and product questions.
• Communicate across Chat, Email, and Phone to deliver a high-quality experience.
• Maintain service quality and stay updated with AI product changes.

Skills

English proficiency

Tech enthusiasm

Problem-solving

Customer focus

Flexibility

Job description

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.