Operations Customer Expert – AI Platform

Cross Border Talents; Mafra; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid professional training

Work-life balance

Career growth opportunities

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a customer-focused AI advocate to support users of world‑class AI tools. You will guide customers, educate on best practices, and resolve inquiries across chat, email, and phone, while adapting to rapid product updates.

An on-site role with predictable day shifts offers growth and hands-on experience with an industry-defining AI brand. You will join a dynamic team that values clear communication, analytical thinking, and a passion for emerging

Formación

• Excellent written and spoken English.
• Genuine interest in artificial intelligence and digital innovation.
• Strong problem-solving and analytical thinking.
• Customer-first mindset with clear communication.
• Willingness to work day shifts between 07:00 and 22:00.

Responsabilidades

• Be on the front lines supporting users of AI platforms.
• Guide, educate, and troubleshoot for everyday consumers and business clients.
• Handle multi-channel inquiries via chat, email, and phone.
• Maintain high quality standards and stay updated with product changes.

Conocimientos

English fluency

AI & tech passion

Analytical thinking

Customer focus

Flexible schedule

Descripción del empleo

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.