Operations Customer Expert – AI Platform

Cross Border Talents; Odivelas; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon seeks a customer support specialist to guide users through cutting-edge AI platforms, helping both consumers and business clients maximize value.

You will assist across chat, email, and phone, resolve access, billing, and usage questions, and stay aligned with rapid product updates. The role includes a 15‑day paid training and predictable day shifts from 07:00 to 22:00.

Formación

• Proficient in written and spoken English.
• Interest in AI, emerging tech and digital innovation.
• Strong analytical thinking and troubleshooting ability.
• Customer-centric mindset with clear communication skills.
• Willingness to work 8-hour day shifts between 07:00 and 22:00.

Responsabilidades

• Guide, support, and educate users on navigating AI platforms across channels.
• Investigate and resolve account access, billing, and usage questions.
• Maintain high-quality service by adapting to frequent product updates.
• Deliver a world-class experience across chat, email and phone.

Conocimientos

English fluency

Customer focus

Problem solving

Communication

Descripción del empleo

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.