Operations Customer Expert – AI Platform

Cross Border Talents; Oeiras; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid professional training

Predictable day shifts

Career growth opportunities

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to help users maximize the potential of leading AI tools. You will guide, train, and troubleshoot across chat, email, and phone to ensure a world-class experience.

The role offers paid professional training, predictable day shifts, and opportunities to grow with an industry-defining AI brand at the forefront of tech history.

Qualificações

• Excellent written and spoken English.
• Passion for AI, emerging tech and digital innovation.
• Strong analytical thinking, troubleshooting ability, attention to detail.
• Great communication skills and a customer-first approach.
• Willing to work 8-hour day shifts scheduled between 07:00 and 22:00.

Responsabilidades

• Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

Conhecimentos

English proficiency

Tech enthusiasm

Analytical thinking

Customer focus

Flexibility

Descrição da oferta de emprego

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.