Operations Customer Expert – AI Platform

Cross Border Talents; Castelo; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Predictable day shifts

Career growth opportunities

Job summary

Cross Border Talents in Lisbon is seeking a customer support professional to help users navigate cutting-edge AI tools and solutions.

You will train users, resolve inquiries across chat, email, and phone, and ensure a high-quality customer experience while keeping up with rapid AI product updates. This role offers 8-hour shifts with paid training and clear career growth.

Qualifications

• Excellent written and spoken English.
• Passion for AI and emerging tech.
• Strong analytical thinking and troubleshooting abilities.
• Excellent communication with a customer-first mindset.
• Willing to work 8-hour day shifts between 07:00 and 22:00.

Responsibilities

• Guide, support, and train users on navigating AI platforms.
• Investigate technical inquiries, account access, and billing questions.
• Communicate across Chat, Email, and Phone to deliver service.
• Meet and exceed service benchmarks amid rapid AI product updates.

Skills

English proficiency

AI Enthusiasm

Problem Solving

Customer Focus

Shift Flexibility

Job description

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.