Operations Customer Expert – AI Platform

Cross Border Talents; Costa da Caparica; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Paid training

Day shifts

Career growth

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Associate to guide and support users of AI platforms across chat, email, and phone. You will help everyday consumers and business clients maximize the potential of AI tools and products.

You will participate in a comprehensive 15-day training, enjoy predictable day shifts with no mandatory night work, and gain hands-on experience with an industry-leading AI brand at the forefront of tech history.

Qualifications

• Excellent written and spoken English required.
• Interest in AI, emerging tech and digital innovation.
• Strong analytical and troubleshooting abilities.
• Clear communication and customer-first mindset.
• Willingness to work 8-hour shifts between 07:00 and 22:00.

Responsibilities

• Guide, support, and train users on AI platforms.
• Investigate inquiries, account access, billing, and invoicing questions.
• Engage customers across Chat, Email, and Phone channels.
• Maintain high service quality amid rapid AI product updates.

Skills

English fluency

AI enthusiasm

Problem solving

Customer focus

Flexible scheduling

Job description

Step into the Future of Artificial Intelligence

Are you passionate about cutting-edge tech and next-generation AI innovation? Join our team in vibrant Lisbon and support users of one of the world's leading American AI research and deployment companies!

In this role, you will be on the front lines of AI adoption. You will act as a trusted advisor, guide, and problem-solver for both everyday consumers and business clients, ensuring they get the most out of groundbreaking AI tools and products.

What You'll Do

• Empower & Educate: Guide, support, and train users on navigating and maximizing the potential of advanced AI platforms.
• Resolve & Troubleshoot: Investigate technical inquiries, account access issues, billing, and invoicing questions with speed and precision.
• Multi-Channel Care: Communicate seamlessly across digital channels (Chat, Email, Phone) to deliver a world-class customer experience.
• Drive Quality: Consistently meet and exceed service benchmarks while keeping up with rapid AI product updates.

What You Bring

• Languages: Excellent written and spoken English skills.
• Tech Enthusiasm: A genuine passion for artificial intelligence, emerging tech, and digital innovation.
• Problem-Solving Skills: Strong analytical thinking, troubleshooting ability, and sharp attention to detail.
• Customer Focus: Great communication skills and a calm, customer-first approach.
• Flexibility: Readiness to work 8-hour day shifts scheduled between 07:00 and 22:00.

What We Offer

• Paid Professional Training: A comprehensive 15-day intensive program (8 hrs/day) covering client AI software, product knowledge, and customer strategy.
• Work-Life Balance: Predictable day-shift scheduling with zero mandatory night shifts.
• Career Growth: Hands-on experience with an industry-defining AI brand at the forefront of tech history.