Ads Support – Customer Operations Expert

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training

International team

Career development

Holiday allowances

Meal allowance

Private health and dental insurance

Annual leave

Resumo da oferta

Cross Border Talents seeks a Customer Operations Expert to join a team supporting users with their advertising experience on a leading AI technology platform.

You will assist users with advertising, account access, payments, platform features and policy questions while delivering a high-quality customer experience via email, chat, and phone, resolving issues and explaining guidelines. The role includes 15 working days of intensive training (8 hours/day).

Qualificações

• Strong English communication skills, both written and spoken.
• Customer-focused attitude and strong communication skills.
• Good problem-solving and troubleshooting abilities.
• Comfortable learning new software and working with digital platforms.
• Ability to work in a fast-paced, international environment.
• Flexibility to work rotating shifts.

Responsabilidades

• Investigate and resolve issues related to ads, ad accounts, payments, and account access.
• Troubleshoot issues with ad creation, publication, delivery, billing, and account performance.
• Explain advertising policies, account requirements, and platform features.
• Provide clear and professional support via email, chat, and phone.
• Escalate complex cases to specialized teams and maintain accurate case documentation.
• Focus on efficient case management and customer satisfaction.

Conhecimentos

English

Customer focus

Problem solving

Adaptability

Shift work

International environment

Descrição da oferta de emprego

We are looking for a Customer Operations Expert to join a team supporting users with their advertising experience on a leading AI technology platform.

You will assist users with advertising, account access, payments, platform functionality, and policy-related questions while delivering a high-quality customer experience through email, chat, and phone.

Key Responsibilities

• Investigate and resolve issues related to ads, ad accounts, payments, and account access.

• Troubleshoot issues with ad creation, publication, delivery, billing, and account performance.

• Explain advertising policies, account requirements, and platform features.

• Provide clear and professional support via email, chat, and phone.

• Escalate complex cases to specialized teams and maintain accurate case documentation.

• Focus on efficient case management and customer satisfaction.

Training

The role includes 15 working days of intensive training, 8 hours per day, covering:

• Product and service knowledge

• Internal systems and software

• Customer management via phone, email, and chat

• Practical, on-the-job training

Successful completion of the training leads to the next stage of the employment process and contract signing.

Requirements

• Strong English communication skills, both written and spoken.

• Customer-focused attitude and strong communication skills.

• Good problem-solving and troubleshooting abilities.

• Comfortable learning new software and working with digital platforms.

• Ability to work in a fast-paced, international environment.

• Flexibility to work rotating shifts.

What We Offer

• Comprehensive training and onboarding.

• International work environment.

• Career development opportunities in technology and digital services.

• Holiday and Christmas allowances in accordance with Portuguese employment conditions.

• Meal allowance.

• Private health and dental insurance, subject to eligibility.

• Annual leave according to Portuguese law.

Join the team and build your career in customer operations, digital advertising, and AI-related technology.