Onsite System Engineer

Dell Technologies Inc.; Portugal; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

A Dell Technologies está a recrutar um Onsite Service Engineer para atuar no Sines, Portugal. O profissional irá realizar atividades de manutenção, diagnóstico e reparos diretamente nos sites dos clientes, assegurando operação contínua de TI e serviços de suporte de alto nível.

Requisitos incluem 2+ anos em Field Services, formação técnica e fluência em Inglês. A função envolve gestão de peças onsite, coordenação com equipas de suporte remoto e comunicação eficaz com clientes.

Formación

• 2+ anos de experiência profissional em Field Services.
• Formação técnica associada ou experiência equivalente.
• Experiência em atendimento ao cliente e reportar a todos os níveis da organização.
• Experiência em locais com grande implantação de ativos e com redes/fibra.
• Fluência em inglês.

Responsabilidades

• Executar atividades de falha/repair em servidores com coordenação de recursos Dell no local.
• Gerir o inventário de peças no local e atuar como contacto principal com o OPS.
• Realizar testes de servidor, gerar logs e relatórios de serviço.
• Atualizar o plano de ação e os reports de serviço com logs e resultados.

Conocimientos

Experiência em Field Services

Cliente em posição de atendimento

Fluência em Inglês

Educación

Associate's Degree em área técnica

Descripción del empleo

Onsite System Engineer

Empresa : Dell Technologies Tipo de Emprego : Periodo Integral Portugal

Descrição do Emprego - Onsite System Engineer

Description

Onsite Service Engineer - Sines

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Onsite Service Engineer on our Field ServiceTeam in Sines, Portugal.

What you’ll achieve

As a Onsite Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will:

Be designated as Onsite Service Engineer (OSE) who performs break fix activities based on Dell remote support guidance.

Responsibilities

• Server break fix activities:
  • Coordination of Dell resources to onsite support break fix activities
  • Triage issues with direction from Dell remote support teams.
  • Reseat, swap or replace parts.
  • Upgrade firmware as needed as part of troubleshooting.
  • Server testing and validation including running diagnostics, capturing and uploading logs.
  • Document the Plan of Action (POA) results, logs and service reports.
• Parts Management:
  • Act as the primary contact to assist with Onsite Parts Service (OPS) providing management of onsite parts inventory for both inbound and outbound parts for the appropriate systems.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Qualifications

Essential Requirements

2+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education

Experience delivering technical Field Services supporting hardware and software at client sites

Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization

Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber

Fluent English communication

Desirable Requirements:

Dell Proven Professional Specialist Level certification (1or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)

Industry certificationsCompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .