Account Services Management Consultant

Dell Technologies Inc.; Portugal; On-site; EUR 60,000 - 90,000; Full time

Job summary

A Dell Technologies está a recrutar um Account Services Management Consultant para suportar clientes estratégicos na região de Portugal. O papel envolve gerir a experiência do cliente, colaborando com várias equipas para resolução de incidentes, melhoria contínua e satisfação geral.

O candidato ideal possui forte capacidade de comunicação, domínio de operações de serviço e fluência em Português, Inglês e Espanhol, com foco em entrega de valor ao cliente e melhoria de serviços.

Qualifications

• 8+ anos em operações de serviço ou gestão de contas.
• Capacidade de sintetizar dados e recomendar melhorias.
• Fortes habilidades de comunicação e gestão de partes interessadas.

Responsibilities

• Operar dentro dos processos de entrega de serviços mais complexos que abrangem várias áreas de serviço.
• Comunicar atualizações e recomendações de serviço a clientes internos e externos para assegurar conformidade e desempenho.
• Trabalhar com o cliente para identificar proativamente problemas e resolver para alta disponibilidade do sistema.
• Construir e fomentar uma rede ampla entre o cliente e o negócio.
• Fornecer relatórios mensais e trimestrais para informar o estado da conta e o andamento de upgrades e melhorias.

Job description

Account Services Management Consultant

Empresa : Dell Technologies Tipo de Emprego : Periodo Integral Portugal

Descrição do Emprego - Account Services Management Consultant

Description

Account Services Management Consultant

As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.

Responsibilities

You will:

• Operate within the most complex services delivery processes spanning multiple service areas


• Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance


• Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability


• Build and foster a broad network across the customer and business


• Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• +8 years in service operations or account services; strong ITIL foundation.


• Demonstrated ability to synthesize data and recommend improvements.Strong communication skills (written, verbal and listening)


• Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment


• Excellent customer communication and stakeholder management.


• Proficiencywith service management tools and dashboards.


• Fluent in Portuguese, English and Spanish

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here

You can also learn more about us by reading our latest Diversity and Inclusion Report and ourplanto make the world a better place by 2030 here .