Lisbon Onsite IT Support Engineer

WPP; Lisboa; On-site; EUR 26,000 - 40,000; Full time

Benefits offered by this job

Hybrid work approach (occasional)

Job summary

WPP is seeking an on-site IT Help Desk professional in Lisbon to support employees, agencies, and visiting clients. You will deliver deskside services, manage AV and meeting room technology, and liaise with the Enterprise Technology Operations team to resolve issues quickly.

The role requires 100% onsite work, strong English and Portuguese communication, and a proactive, customer-focused approach. Occasional travel to other locations and after-hours availability may be required.

Qualifications

• Experience in an IT help desk / desk side support role.
• Able to work 100% onsite.
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology.
• Excellent problem-solving skills.
• Can-do attitude.
• Ability to empathize and communicate effectively with end users.
• Builds excellent relationships, based on trust and mutual respect.
• Excellent written and verbal communication skills in English and Portuguese.
• Able to manage time effectively and set priorities appropriately.
• Able to maintain professional demeanor under stress while remaining friendly and approachable.

Responsibilities

• Deliver world class, on-site support services to employees, agencies, and visiting clients.
• Provide on-site support to the WPP agencies located in Lisbon (100% onsite requirement).
• Provide onsite support for additional locations which may require travel (where applicable).
• Provide remote support, as needed, to WPP agencies across the wider region.
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed.
• Develop excellent relationships with the business user base.
• Lead a customer-centred culture, empowering end users to maximize utilization of technology tools.
• Educate the business on how to use the Enterprise Technology service and maximise benefits.
• Log all IT engagements into a ticketing system to report IT demand and performance data.
• Onboarding and offboarding of employees, including user accounts and asset management.
• Handle Level 1 and 2 incidents and problems, coordinating with internal/external resources to drive resolution.
• Ensure security procedures are followed and third parties are monitored during engagements.
• Escalate issues to Infrastructure/Management as required.

Skills

IT help desk

Onsite 100%

Cross-Platform Windows/Mac

Problem solving

Can-do attitude

Empathy & communication

Relationship building

English & Portuguese

Time management

Professional demeanor

Tools

AV technology

Job description

WPP is seeking an on-site IT Help Desk professional in Lisbon to support employees, agencies, and visiting clients. You will deliver deskside services, manage AV and meeting room technology, and liaise with the Enterprise Technology Operations team to resolve issues quickly.

The role requires 100% onsite work, strong English and Portuguese communication, and a proactive, customer-focused approach. Occasional travel to other locations and after-hours availability may be required.