Onsite IT Field Support Engineer – Windows, Mac & Linux (Faro)

AVASO Technology Solutions; Faro; Presencial; EUR 29 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Benefits package

Career growth

Resumo da oferta

AVASO Technology Solutions is seeking an Onsite IT Field Support Engineer in Faro, Portugal. You will provide technical support, troubleshooting, and IT assistance to end users, handling on-site and remote desktop support, hardware/software issues, and configurations.

Required 2+ years of Desktop Support experience, strong knowledge of Windows/Mac/Linux, Active Directory, networking, and ITIL processes. Fluency in English and Portuguese is essential.

Qualificações

• 2+ years of Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills and ability to explain technical issues to non-technical users.
• Fluency in English and Portuguese.

Responsabilidades

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure deployment of operating systems, updates, and software packages.
• Work with IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Conhecimentos

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop

Networking TCP/IP DNS DHCP

MS Office 365

IT security

English/Portuguese fluency

Ferramentas

SCCM

MDT

Descrição da oferta de emprego

AVASO Technology Solutions is seeking an Onsite IT Field Support Engineer in Faro, Portugal. You will provide technical support, troubleshooting, and IT assistance to end users, handling on-site and remote desktop support, hardware/software issues, and configurations.

Required 2+ years of Desktop Support experience, strong knowledge of Windows/Mac/Linux, Active Directory, networking, and ITIL processes. Fluency in English and Portuguese is essential.