Onboarding - Onboarding Associate New Lisbon

B2C2; Lisboa; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

B2C2 in Lisbon is seeking a detail-oriented KYC/onboarding specialist to support client lifecycle processes for a global fintech leader. You will coordinate onboarding across Front Office, Compliance, AML, Operations and Legal, handling initial KYC, periodic reviews and ad-hoc requests in a fast-paced, time-sensitive environment.

The role demands strong written and verbal communication, excellent organization, and the ability to balance risk controls with business needs.

Qualifications

• KYC/onboarding experience required.
• Familiar with due diligence operations and onboarding systems.
• Strong written and verbal communication skills.
• Ability to interact with management, Front Office, Sales, Compliance, Legal and Audit.
• Well-organized with the ability to multitask in a fast-paced environment.
• Proficient in research/analysis and external due-diligence tools.
• A proactive, pragmatic approach balancing compliance and business needs.

Responsibilities

• Engage clients and counterparties to facilitate KYC onboarding and client lifecycle.
• Coordinate KYC onboarding across multiple functions in a high-pressure environment.
• Assist in ongoing monitoring, banking inquiries and KYC-related matters.
• Ensure department requests are completed within expected timeframes.
• Review agreements and documents for completeness and accuracy.
• Support design and testing of enhancements to onboarding systems.

Skills

KYC onboarding

Due diligence

Interpersonal skills

Communication

Multitasking

Research & analysis

AI interest

Tools

Google Workspace

Job description

Founded in 2015, B2C2 is a global leader for institutional liquidity within digital assets.We bring 24/7 365 days a year deep, reliable pricing for spot, futures, options, CFDs, and NDFs across all market conditions. Our growing team has deep expertise across pricing, structuring, risk, systems, and regulation.

B2C2 bridges the gap between traditional financial and digital assets, and is relied upon by brokerages, exchanges, banks, fund managers, and other institutions to provide 24/7 liquidity. Headquartered in London, with global offices in Paris, Jersey City, Tokyo, Singapore, and Luxembourg, our fast-growing team has expertise in traditional financial and crypto markets.

We pride ourselves on our company culture and ability to attract not only the top talent but the right people. If you are looking for a role in an exciting new industry, at a dynamic company please keep reading.

Duties and Responsibilities:

• Engage clients and counterparties to help facilitate the Client KYC/Onboarding and Client Lifecycle processes such as initial KYC, periodic and ad-hoc reviews
• Coordinate client / counterparty KYC onboarding across multiple functions / B2C2 entities - Front Office, Compliance, AML, Operations, Legal, Risk, amongst others – all in a high pressure / time-sensitive environment
• Assist in ongoing monitoring, banking enquiries, other KYC related matters, as and when required
• Ensure all departmental requests are completed within expected timeframes
• Ensure that client maintenance activities are acted upon in a timely manner
• Review agreements, legal and financial documents, and other paperwork for completeness and accuracy
• Assist in the assessment / assignment of risk classifications to incoming clients / counterparties and those expanding / changing business activities; where applicable, adjust KYC profiles due to changes in risk factors
• Undertake recertifications and renewal of due diligence on existing clients / counterparties to ensure identification of changes in risk profile, including reputational and operational risk factors
• Participate in design and testing of enhancements to client due diligence / onboarding databases, reports, and systems
• Support management in its tactical / strategic initiatives regarding onboarding applications / other systems
• Work closely with Sales, Compliance, Legal and other teams to render policies / procedures more transparent and effective, all while preserving risk control strength

Required Skills and experience:

• KYC/Client onboarding experience
• Appreciation for due diligence operations and onboarding applications / systems
• Strong interpersonal skills: Effective communicator both written and verbal
• Ability to face-off to management team, Front Office, Sales, Compliance, Legal, Audit
• Well-organized and good at multitasking. Track-record of keeping good composure in a fast-paced, high-pressure environment
• High competency in research and analysis, and in using external due-diligence
• Energetic / self-starter. Ability to take direction and act quickly
• Healthy mix of compliance and pragmatism / commerciality in an environment where revenue growth is a mandate and risk control is paramount
• High competency in Google products suite and interest in AI technology enhancement

A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.

• Ambitious - Striving to make history through world class achievements
• Innovative - Forward looking in our solutions for clients and employees
• Meritocratic - Rewarding positive contribution across the organisation
• Collegiate - Achieving through teamwork through a healthy environment
• Risk Aware – Informed decision making and considered in our practices

B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.