On-site Travel Support Specialist — Spanish

Personalbüro U. Herrmann; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Personalbüro U. Herrmann is seeking a customer support specialist to assist our international community of travellers and accommodation partners. You will handle inquiries in Spanish via phone, chat, and email, resolving issues with a friendly, professional approach.

The role is fully on-site, with options to work from the Porto office or the Santos office in Lisbon, delivering high-quality service and maintaining accurate records of interactions.

Qualifications

• Provide customer support in Spanish across phone, chat and email.
• Resolve customer issues with a friendly and professional approach.
• Maintain accurate records of customer interactions and outcomes.

Responsibilities

• Provide customer support in Spanish across phone, chat, and email.
• Act as the first point of contact for travellers and accommodation partners using the platform.
• Assist users with questions, concerns and issues related to their experience on the platform.
• Investigate customer cases using internal resources and systems.
• Troubleshoot problems and identify the best solution for each situation.
• Handle customer complaints professionally and with a solution-oriented approach.
• Compose accurate, thoughtful written responses or adapt templates.
• Escalate cases needing specialist assistance to relevant teams.
• Manage multiple customer cases and priorities simultaneously.
• Deliver a positive customer experience while meeting quality and service standards.

Skills

Spanish language

Customer support experience

Communication skills

Job description

Personalbüro U. Herrmann is seeking a customer support specialist to assist our international community of travellers and accommodation partners. You will handle inquiries in Spanish via phone, chat, and email, resolving issues with a friendly, professional approach.

The role is fully on-site, with options to work from the Porto office or the Santos office in Lisbon, delivering high-quality service and maintaining accurate records of interactions.