Bilingual Spanish Travel and Hospitality Support Specialist

Personalbüro U. Herrmann; Lisboa; Vor Ort; EUR 20.000 - 30.000; Vollzeit

Zusammenfassung

Personalbüro U. Herrmann in Portugal is seeking a customer support specialist to assist a global community of travelers and accommodation partners. The role covers phone, chat, and email support in Spanish, addressing questions and resolving issues promptly.

You will work on-site at either the Porto or Lisbon Santos offices, handling complex cases, documenting interactions, and escalating where needed to ensure a smooth user experience.

Qualifikationen

• Provide customer support in Spanish across phone, chat and email.
• Act as first point of contact for customers using an international platform.
• Assist users with questions, concerns, and issues related to their experience.
• Investigate cases using internal resources and systems.
• Escalate cases to specialists when required.

Aufgaben

• Provide customer support in Spanish across phone, chat, and email.
• Act as the first point of contact for customers using an international travel and accommodation platform.
• Assist users with questions, concerns, and issues related to their experience on the platform.
• Investigate customer cases using available internal resources and systems.
• Troubleshoot problems and identify the most appropriate solution for each situation.

Kenntnisse

Spanish language proficiency

Customer support

Communication

Multitasking

Jobbeschreibung

Personalbüro U. Herrmann in Portugal is seeking a customer support specialist to assist a global community of travelers and accommodation partners. The role covers phone, chat, and email support in Spanish, addressing questions and resolving issues promptly.

You will work on-site at either the Porto or Lisbon Santos offices, handling complex cases, documenting interactions, and escalating where needed to ensure a smooth user experience.