On-Site It Helpdesk Specialist (L1/L2) – Lisbon/Porto

Act Digital; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Job summary

Act Digital in Portugal is seeking an IT Support specialist to provide L1/L2 technical assistance for desktops and mobile devices. You will install, configure and maintain hardware, operating systems and apps, and troubleshoot across Windows, macOS and iOS. You will manage incidents via ServiceNow, ensure SLA compliance, and coordinate with IT teams for asset management and deployment projects.

Ideal candidates will have strong AD, Office 365, ITIL knowledge, and hands-on experience with

Qualifications

• Experience providing L1/L2 IT support across desktops and mobile devices.
• Strong knowledge of Windows, macOS and iOS environments.
• Familiarity with incident management, SLA compliance and ITIL practices.

Responsibilities

• Provide L1/L2 technical assistance for desktops and mobile devices.
• Install, configure and maintain hardware, operating systems and apps.
• Troubleshoot across Windows, macOS and iOS platforms.

Skills

Active Directory

Office 365

ITIL

Tools

ServiceNow

Job description

act digital in Portugal is seeking an IT Support specialist to provide L1/L2 technical assistance for desktops and mobile devices. You will install, configure and maintain hardware, operating systems and apps, and troubleshoot across Windows, macOS and iOS. You will manage incidents via ServiceNow, ensure SLA compliance, and coordinate with IT teams for asset management and deployment projects. Ideal candidates will have strong AD, Office 365, ITIL knowledge, and hands‑on experience with

On‑Site It Helpdesk Specialist (L1/L2) – Lisbon/Porto Lisbon, Portuguese Republic, PT