On-Site French-Speaking Energy Support Advisor (Guimarães)

Cross Border Talents; Guimarães; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader

Career development opportunities

Multicultural working environment

Job summary

Cross Border Talents is hiring for a French-speaking customer service advisor in Guimarães, Portugal. You will support an international client by handling energy-related service requests, account questions and billing inquiries.

Fluent French is essential, with strong written and spoken communication. The role requires reliability, calm under pressure, and the ability to work across several systems in a fast-paced environment.

Qualifications

• Fluent level in French as a requirement.
• Excellent written and spoken communication.
• Professional, friendly and patient communication style.
• Comfort using computers and several systems simultaneously.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer calls about supply, contracts and billing.
• Process service requests accurately in client systems.
• Explain offers and tariffs clearly and transparently.
• Record every interaction and follow up on open requests.
• Meet quality and productivity targets for the project.

Skills

Fluent French

Communication

Customer service

Attention to detail

Team player

Calm under pressure

Tools

CRM software

Multiple systems

Job description

Cross Border Talents is hiring for a French-speaking customer service advisor in Guimarães, Portugal. You will support an international client by handling energy-related service requests, account questions and billing inquiries.

Fluent French is essential, with strong written and spoken communication. The role requires reliability, calm under pressure, and the ability to work across several systems in a fast-paced environment.