On-site Customer Ops Specialist - Premium Subscriptions

Quantivos; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Dental insurance

22 days annual leave

Job summary

Quantivos is hiring English-speaking Operations Customer Experts in Lisbon to support subscribers of a premium digital service. You will manage subscriptions, resolve billing issues, and guide users through AI tools across social platforms.

The role includes 10 days of initial training, 40-hour weeks, and an on-site workplace. A permanent contract may follow after two years contingent on performance and business needs.

Qualifications

• English proficiency at C2 level, both written and spoken.
• Interest in technology, social media, subscriptions, and AI-powered services.
• Basic computer skills and willingness to learn new systems.
• Problem-solving skills and the ability to handle customer enquiries.
• Willingness to make outbound calls when required.
• Flexibility to work rotating shifts, including weekends.
• Previous Customer Service Experience Is Beneficial But Not Essential.

Responsibilities

• Assist subscribers with sign-ups, renewals, billing, and subscription plan changes.
• Support users with account management and technical issues.
• Explain premium features, subscription benefits, and AI tools.
• Make targeted outbound calls to resolve enquiries when needed.
• Identify recurring issues and contribute to improving the customer experience.
• Follow established procedures and maintain high service standards.

Skills

English proficiency (C2)

Problem-solving

Basic computer skills

Outbound calls

Willingness to learn

Shift flexibility

Interest in tech/AI

Job description

Quantivos is hiring English-speaking Operations Customer Experts in Lisbon to support subscribers of a premium digital service. You will manage subscriptions, resolve billing issues, and guide users through AI tools across social platforms.

The role includes 10 days of initial training, 40-hour weeks, and an on-site workplace. A permanent contract may follow after two years contingent on performance and business needs.