Offline Operations Intern

Emma – The Sleep Company; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance + Coverflex benefits

Employee discount on Emma products

Private health insurance incl. dental

In-house Portuguese classes

Personal & company growth programs

International team & company events

Resumo da oferta

Emma – The Sleep Company invites you to join our dynamic B2B Supply Chain teams across Quality & Process Excellence, Production & Planning, Logistics and Operations. You will analyse processes, support forecasting and production scheduling, coordinate with suppliers, and drive improvements.

Work with a diverse, international team to optimize workflows and deliver excellent results. This role emphasizes hands-on contribution, data-driven decisions, and a fast-paced environment with opportunities

Qualificações

• English communication skills are required.
• Strong data analysis and numerical insight abilities.
• Process-driven mindset focused on workflow optimization.
• Ability to collaborate with global teams.
• Willingness to learn, adapt quickly, and take initiative.
• Available to start within two months.

Responsabilidades

• Support B2B Supply Chain teams across Quality & Process Excellence, Production & Planning, Logistics, and Operations.
• Analyse operational processes to improve efficiency and reduce errors.
• Assist demand forecasting and production scheduling to maintain stock levels.
• Coordinate with suppliers and partners to meet delivery timelines.
• Maintain operational dashboards and report performance improvements.
• Collaborate with customer excellence to ensure client satisfaction.

Conhecimentos

Good communication in English

Data analysis

Process optimization

Cross-functional collaboration

Initiative & adaptability

Learning mindset

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma - The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What you'll do:

• You will be part of our B2B Supply Chain teams and focus on one of the following missions: Quality & Process Excellence/Production & Planning/Logistics/Operations

Quality & Process Excellence

• Analyse and improve operational processes to increase efficiency and reduce errors
• Support the implementation of standardized workflows and quality controls
• Monitor key performance indicators and prepare regular performance reports
• Collaborate with cross-functional teams to identify and execute process improvement initiatives

Production & Planning

• Assist in demand forecasting and production scheduling to ensure optimal stock levels
• Coordinate with suppliers and production partners to meet delivery timelines
• Track order progress and resolve bottlenecks in the production process
• Contribute to process documentation and optimization of planning tools

Logistics

• Support first mile operations, coordinating supplier collections and inbound transport
• Monitor last mile deliveries, resolving delays and improving customer experience
• Assist with warehouse inventory tracking, stock accuracy, and process optimization
• Manage return flows, ensuring efficient processing and clear communication with partners

Operations

• Assist OPS account managers in coordinating with B2B partners and internal teams
• Support order management by tracking, updating, and ensuring accurate order fulfilment
• Collaborate with the customer excellence team to address client issues and ensure satisfaction
• Maintain operational dashboards, reporting performance and improvement opportunities

Who we're looking for:

• You are equipped with good communication skills in English
• You are skilled in data analysis, enjoying working with numbers and finding ways to improve them
• You are process-driven, with a passion for optimizing workflows and driving efficiency
• You are an excellent communicator, ready to collaborate with teams across the globe
• You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment
• You are available to start in the next two months

What we offer:

• A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits)
• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
• Private health insurance including dental care
• In-house Portuguese classes from beginner to advanced level
• A combination of personal and company growth to accelerate your career and help you reach your goals
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
• To work and learn from experts in diverse fields and get to know your team members at exciting company events

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.

Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [e-mail]