Ocean Logistics Operations Expert

Nestle; Braga; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meal allowance card

Flex Benefits

Free coffee at the office

Company equipment

Medical support at office

E-learning courses and training

Career progression & international opp

Job summary

Nestlé Business Solutions (NBS) is seeking an Ocean Logistics Operations Expert in Portugal. You will oversee end-to-end ocean shipments, monitor milestones, and partner with Markets, suppliers, shippers and Global Logistics Procurement to drive service excellence.

We value a technical university degree, 5 years in freight forwarding or shipping, strong customer service, and advanced English. Hybrid work includes two days in the office weekly, with flexible benefits and local/global exposure.

Qualifications

• Technical university degree required for analysis and operations roles.
• Experience in freight forwarding or shipping is highly valued.
• Strong customer service skills and ability to manage multiple stakeholders.
• Knowledge of physical logistics processes and supply chain systems.
• Experience collaborating with providers and internal teams.

Responsibilities

• Oversee end-to-end ocean shipment performance and delivery visibility.
• Monitor transport milestones and resolve exceptions proactively.
• Ensure data accuracy in Ocean Platform and dashboards for Markets.
• Coordinate loading dates and track containers from loading to POL.
• Inform Markets of ETA changes and manage arrival notices and CODs.

Skills

Customer service

Physical logistics

SCM project management

Vendor management

English proficiency

Spanish (advantage)

Education

Technical university degree

Tools

Excel

Power BI

PowerPoint

Job description

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

**If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!**

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Ocean Logistics Operations Expert oversees end‑to‑end ocean shipment performance, ensuring timely, efficient, and visible stock delivery by continuously monitoring transport milestones, optimizing the use of shipment management systems, and partnering closely with Markets, suppliers, shippers, carriers, and Global Logistics Procurement to proactively resolve issues and drive service excellence.

A day in the life of...

• Manage the team in enhancing the transport monitoring (Track & Trace) process
• Ensure timely resolution of exceptions throughout ocean transport
• Safeguard data accuracy in the Ocean Platform and Dashboard to maintain full visibility for Markets
• Coordinate loading dates with the export team and track containers from loading point to POL
• Monitor shipments for deviations, update ETAs when required, and inform Markets accordingly
• Manage arrival notices, follow‑up on empty container returns, and handle COD (change of destination) requests when needed
• Oversee platform performance against SLAs while ensuring business continuity
• Support operational tasks, conduct health checks, and drive continuous improvement initiatives

What will make you successful

• Technical university degree
• 5 years of experience in freight forwarding or shipping lines (import/export)
• Strong customer service skills
• Knowledge of physical logistics
• Supply Chain project management experience
• Experience working with providers
• Advanced English (Spanish is a plus)
• Microsoft 365 skills (Excel, Power BI, PowerPoint, etc.)

**What we offer**

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career