Norwegian Speaking Zalando Customer Expert - Work Remote In Greece

Mercier Consultancy Group; Portugal; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully paid relocation package

Private health insurance

Training program

Career development opportunities

13th/14th salary bonuses

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Norwegian-speaking Zalando Customer Expert to join our team in Greece. You will deliver world‑class support to Zalando customers, handle orders, returns and exchanges, and act as a brand ambassador in a fast‑paced ecommerce environment.

Relocation is fully covered, with training and career development, plus performance bonuses and additional salary incentives, all while joining a premier European retail services group.

Qualifications

• Native or fluent Norwegian (spoken and written) is essential.
• EU passport or work permit required.
• Proven experience in customer service, preferably in retail/e-commerce.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills with a target‑driven mindset.
• Interest in fashion and e-commerce trends.

Responsibilities

• Provide world‑class support to Zalando customers across online and offline channels.
• Resolve inquiries about order status, returns, and exchanges in a fast-paced environment.
• Act as a brand ambassador, upholding high standards of the retail experience.
• Assist customers with account management, payment verification, and personalized shopping guidance.
• Collaborate with international teams to optimize service delivery and customer satisfaction.
• Utilize multi‑channel tools to provide timely, accurate, and empathetic resolutions.
• Stay updated on retail trends, promotions, and stock availability to serve clients effectively.

Skills

Norwegian language

Customer service

CRM systems

Digital literacy

Communication skills

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading global brands. As a trusted leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding career opportunities across the continent.

Job Overview

We are currently looking for a dynamic individual to join our team in the prestigious Retail (Online & Offline) sector as a Norwegian Speaking Zalando Customer Expert. This Norwegian Speaking Zalando Customer Expert position in Greece offers a unique chance to elevate your professional profile while enjoying the Mediterranean lifestyle through one of our premier Norwegian‑speaking jobs.

Key Responsibilities

• Provide world‑class support to customers of the fashion‑forward retail giant, Zalando, ensuring a seamless shopping experience.
• Resolve complex inquiries regarding order status, returns, and exchanges within the fast‑paced retail e‑commerce environment.
• Act as a brand ambassador, maintaining the high standards associated with the online and offline retail industry.
• Assist customers with account management, payment verification, and personalized shopping guidance.
• Collaborate with international teams to optimize retail service delivery and maintain high customer satisfaction scores.
• Utilize multi‑channel communication tools to provide timely, accurate, and empathetic resolutions.
• Stay updated on the latest retail trends, promotional campaigns, and stock availability to better serve our clientele.

Requirements

• Native or fluent Norwegian (spoken and written) is essential for this role.
• Valid EU passport or work permit (mandatory).
• Proven experience in customer service, preferably within the retail industry.
• Strong digital literacy and familiarity with online shopping platforms and CRM systems.
• Excellent communication skills and an ability to thrive in a target‑oriented retail environment.
• Strong enthusiasm for fashion and e‑commerce trends.

What We Offer

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service KPIs.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided upon arrival).
• Comprehensive, fully paid training program to ensure your success.
• Private Health Insurance and additional benefits.
• Exceptional career development opportunities within the global retail sector.

Life in Greece

Embrace the vibrant culture and world‑famous climate of Greece. Securing one of these Norwegian‑speaking jobs allows you to experience a unique blend of ancient history and modern metropolitan living. Whether you are exploring historical sites or enjoying the stunning coastline, Greece offers an unparalleled quality of life that makes it the perfect destination for your next career move.

Our relocation package ensures that your transition to life in Greece is stress‑free, allowing you to focus on enjoying the exquisite local cuisine and welcoming atmosphere. When you choose to accept a position with Mercier Consultancy Group, you are not just taking a job in the retail sector; you are starting an adventure in beautiful Greece that will last a lifetime.