Norwegian Speaking Customer Experience Specialist

Jobtailor; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Resumo da oferta

Jobtailor is seeking a customer support specialist to handle Norwegian-speaking inquiries in Lisbon. You will guide customers on orders, product details, warranties, and delivery status, delivering empathetic service.

We value strong communication, the ability to troubleshoot and learn new software, and a genuine interest in consumer tech. Relocation to Portugal is required or you must be legally eligible to move.

Qualificações

• Native or near-native proficiency in Norwegian (C1/C2) and professional command of English (B2).
• Based in Lisbon or legally eligible to relocate to Portugal.
• Outstanding verbal and written communication with a customer-first attitude.
• Comfortable using computers and quickly learning new software tools.

Responsabilidades

• Handle inbound inquiries from Norwegian-speaking customers via phone, email, and live chat; assist with orders, product details, warranties, delivery status.
• Diagnose customer issues with electronics and home appliances; provide troubleshooting steps or escalate to repair network.
• Record all interactions and resolutions in the CRM to maintain case histories.
• Stay updated on product launches, tech updates, and brand values; communicate with empathy and professionalism.
• Participate in fully paid training sessions to maintain knowledge and skills.

Conhecimentos

Norwegian proficiency

English proficiency

Communication skills

Customer service mindset

Ferramentas

CRM software

Descrição da oferta de emprego

Responsibilities

• Handle inbound inquiries from Norwegian‑speaking customers via phone, email, and live chat, assisting with order status, product details, warranties, delivery logistics, and initial setups.
• Actively listen to customer issues regarding electronic devices and home appliances, diagnose the core problem, provide clear troubleshooting steps, or elevate complex issues to the authorized repair network.
• Meticulously record all customer interactions, feedback, and resolutions within the CRM system to maintain seamless case histories.
• Stay up to date on the brand's latest product launches, tech updates, and corporate values, and convey these with empathy and professionalism.
• Participate in continuous, fully paid training sessions to keep technical knowledge and customer service capabilities sharp.

Requirements

• Language proficiency: Native or near‑native mastery (C1/C2) of Norwegian, plus a professional command (B2) of English.
• Relocation & legality: Currently living in Lisbon, or fully prepared and legally authorized to relocate to Portugal independently.
• Communication: Outstanding verbal and written communication skills, combined with a patient, customer‑first attitude.
• Technical comfort: Comfortable using computers, multitasking across multiple software programs, and quickly mastering new digital tools.
• Nice‑to‑have assets: Prior experience in customer support, call centers, hospitality, or retail is beneficial but not required.
• A genuine enthusiasm for consumer tech, smart home ecosystems, or modern home appliances.

Soft Skills

• Patient attitude
• Active listening
• Empathy
• Professionalism