Norwegian Speaking Customer Experience Representative

Jobtailor; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon is seeking a customer support specialist fluent in Norwegian with strong English to handle inquiries via phone, email, and live chat about products, shipping statuses, features, warranties, delivery timelines, and initial device setups.

You will document every interaction in the CRM for precise case tracking, stay up to date on product releases, and participate in fully compensated training to sharpen technical and communication skills; relocation to Portugal or residence in

Qualificações

• Native-level fluency in Norwegian with strong English proficiency.
• Based in Lisbon or willing to relocate to Portugal.
• Excellent written and verbal communication skills.
• Tech-savvy with ability to multitask across software.
• Customer service experience is a plus but not required.
• Interest in smart home tech is a plus.

Responsabilidades

• Handle inquiries via phone, email, and live chat about products, shipping statuses, features, warranties, delivery timelines, and initial device setups.
• Diagnose issues and route to repairs when needed.
• Document every interaction in the CRM for precise case tracking.
• Stay up to date on product releases and company philosophies, and communicate these with empathy.
• Participate in fully compensated training to sharpen technical and communication skills.

Conhecimentos

Norwegian language proficiency

English proficiency

Communication skills

CRM knowledge

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

Responsibilities

• Manage incoming communications from Norwegian-speaking buyers via telephone, email, and live chat, answering questions about shipping status, product features, warranties, delivery timelines, and initial device setups.
• Listen closely to user concerns regarding electronic products and home appliances, diagnose the underlying issues, offer straightforward step-by-step guidance, or route complex repairs to the authorized technical network.
• Document every client interaction, critique, and solution thoroughly in the CRM system to ensure precise case tracking.
• Keep up to date on new product releases, technical advancements, and corporate philosophies, communicating these with empathy and professionalism.
• Attend ongoing, fully compensated training programs to keep your technical expertise and communication strategies sharp.

Requirements

• Languages: Native-level or near-native fluency (C1/C2) in Norwegian, paired with a solid professional command (B2) of English.
• Location & Right to Work: Currently residing in Lisbon, or fully ready and legally permitted to relocate to Portugal on your own accord.
• Interpersonal Skills: Superb written and verbal communication talents matched with a patient, user-focused mindset.
• Tech Savviness: Ease using computers, multitasking across various software applications, and rapidly adopting new digital platforms.
• Preferred Extras: Previous background in customer service, contact centers, hospitality, or retail environments is helpful but optional.
• A true curiosity about smart home setups, consumer electronics, or contemporary household devices.

Core Competencies

Demonstrates native-level fluency in Norwegian and strong professional command of English, with exceptional communication skills and a user-focused approach. Proficient in managing customer inquiries related to electronic products and adept at utilizing CRM systems for case tracking.