Norwegian Speaking Sales & Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Training

Growth opportunities

Lisbon office

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer support specialist fluent in Norwegian to handle inquiries via phone, email, and chat, and to assist with product-related questions while maintaining high service standards.

The role includes comprehensive training, performance-based bonuses, and strong growth opportunities within a vibrant Lisbon office environment.

Qualificações

• Fluent Norwegian speaker with excellent communication skills.
• B2 level proficiency in English.
• Previous experience in customer service or related field is preferred.

Responsabilidades

• Handle customer inquiries via phone, email, and chat in Norwegian.
• Assist customers with product-related questions, troubleshooting, and general support.
• Ensure timely and effective resolution of customer issues while maintaining high service standards.
• Accurately document customer interactions and feedback in our systems.
• Collaborate with internal teams to elevate and resolve complex problems.
• Participate in initiatives to enhance customer satisfaction and service quality.

Conhecimentos

Fluent Norwegian

B2 English

Customer service

Problem solving

Teamwork

Descrição da oferta de emprego

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Norwegian.
• Assist customers with product-related questions, troubleshooting, and general support.
• Ensure timely and effective resolution of customer issues while maintaining high service standards.
• Accurately document customer interactions and feedback in our systems.
• Collaborate with internal teams to elevate and resolve complex problems.
• Participate in initiatives to enhance customer satisfaction and service quality.

Requirements:

• Fluent Norwegian speaker with excellent communication skills.
• B2 level proficiency in English.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving abilities and a customer-oriented approach.
• Ability to work independently as well as part of a team.
• Proficient in using computer systems and software applications.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive training and ongoing support to ensure your success.
• Opportunities for professional growth within the organization.
• A vibrant and collaborative work environment in Lisbon.