NOC Manager — Lead Global Telecom Ops (Hybrid)

Capgemini Engineering; Évora; Híbrido; EUR 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Hybrid work

Training and certifications

Referral program with bonuses

Resumo da oferta

Capgemini Engineering in Portugal seeks an experienced NOC Lead to coordinate operations across RAN, VoIP, Core CS, and International Roaming. You will act as the main contact for customers, manage cross-functional teams, and ensure service continuity through effective incident management and change readiness.

Hybrid work is offered, with opportunities on national and international projects. Ideal candidates bring proven NOC and service delivery experience, plus fluency in Spanish and Portuguese

Qualificações

• Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Proven experience in Telecommunications Operations, NOC Management, or Service Delivery Management roles.
• Strong understanding of telecom operations across RAN, VoIP, Core CS, International Roaming.
• Experience managing multidisciplinary technical teams in operational environments.
• Proven customer-facing experience, with strong stakeholder and relationship management skills.
• Experience managing major incidents, escalations, and service restoration activities.
• Knowledge of SLA management, KPI monitoring, and operational reporting.
• Strong leadership, organizational, and decision-making capabilities.
• Ability to work effectively under pressure and manage competing priorities.
• Excellent communication and coordination skills.
• Fluency in Spanish and Portuguese (mandatory).
• Professional proficiency in English is highly desirable.

Responsabilidades

• Lead and coordinate NOC operations across RAN, VoIP, Core CS, and International Roaming domains.
• Act as the primary operational point of contact for the customer and manage stakeholders.
• Coordinate cross-functional teams to ensure alignment and service quality.
• Own shift roster and resource planning for coverage and continuity.
• Lead major incident management, including escalation and restoration.
• Monitor SLAs and KPIs, driving corrective actions as needed.
• Coordinate with customers, vendors, and internal teams for issue resolution.
• Ensure adherence to processes and governance frameworks.
• Drive continuous improvement for efficiency and customer satisfaction.
• Oversee change management and readiness for network changes and maintenance.
• Provide leadership, coaching, and performance management to NOC staff.
• Produce and present operational reports and service reviews.

Conhecimentos

NOC Management

Incident Management

SLA/KPI Tracking

Stakeholder Communication

Team Leadership

Formação académica

Electrical/Telecommunications/Engineering Degree

Computer Science Degree

Ferramentas

Network Monitoring Tools

Incident Management Tools

Descrição da oferta de emprego

Capgemini Engineering in Portugal seeks an experienced NOC Lead to coordinate operations across RAN, VoIP, Core CS, and International Roaming. You will act as the main contact for customers, manage cross-functional teams, and ensure service continuity through effective incident management and change readiness.

Hybrid work is offered, with opportunities on national and international projects. Ideal candidates bring proven NOC and service delivery experience, plus fluency in Spanish and Portuguese