Multilingual IT Service Desk Specialist — First-Line Support

Inetum; Lisboa; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International and multicultural环境

Professional development opportunities

Ongoing training and career growth

Resumo da oferta

Inetum is seeking a Support professional fluent in Portuguese, French and Spanish to join the Service Desk. You will be the first point of contact for incidents and service requests, delivering timely and professional IT support in an international environment.

The role requires handling tickets, pursuing SLA guidelines, and contributing to knowledge base updates while ensuring customer satisfaction. Monday to Friday, full-time, based in Lisbon, Portugal.

Qualificações

• Languages required: Portuguese, French and Spanish.
• 1+ year in Helpdesk, Service Desk, Customer Support or Technical Support.
• Experience with ticketing tools (Jira, ServiceNow, Remedy).
• Knowledge of Microsoft 365 apps and Windows environments.

Responsabilidades

• Handle support requests via phone, ticketing system, and chat.
• Log, categorize, prioritize, and track incidents and service requests.
• Perform initial diagnosis and resolution of common IT issues.
• Escalate complex incidents to the appropriate teams.
• Follow up on tickets and update users on progress.
• Maintain documentation of troubleshooting activities and resolutions.

Conhecimentos

Communication

Customer service

Problem solving

Teamwork

Formação académica

ITIL Foundation

Ferramentas

Jira

ServiceNow

Remedy

Microsoft 365

Windows

Remote support tools

Genesys

Confluence

Jira Service Management

Descrição da oferta de emprego

Inetum is seeking a Support professional fluent in Portuguese, French and Spanish to join the Service Desk. You will be the first point of contact for incidents and service requests, delivering timely and professional IT support in an international environment.

The role requires handling tickets, pursuing SLA guidelines, and contributing to knowledge base updates while ensuring customer satisfaction. Monday to Friday, full-time, based in Lisbon, Portugal.