Junior SAP FI & User Support Analyst

Inetum2; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Job summary

Inetum2 is seeking a customer-focused IT support specialist to act as the first point of contact for users in Lisbon or Porto. You will review tickets, request missing information, perform basic checks, and apply known solutions to resolve simple issues using established procedures.

You will route more complex problems to L2/L3 teams, keep tickets updated, and contribute to knowledge documentation in an international environment, working with French and English speakers.

Qualifications

• Previous experience in accounting or financial processes.
• Good understanding of basic accounting concepts: Accounts Payable / Accounts Receivable, General Ledger, invoices and payments, cost centers.
• Experience with SAP is a plus, especially SAP FI, but not mandatory.
• Good communication and customer-oriented mindset.
• Ability to understand a user issue, perform basic analysis and collect the right information before escalation.
• Organized, rigorous and able to follow procedures.
• Comfortable working in an international environment.
• Good level of French and English.

Responsibilities

• Receive and review user tickets.
• Check that the ticket contains the required information.
• Contact the user when additional information is needed.
• Perform basic checks and first-level troubleshooting.
• Solve simple and known issues using existing procedures and documentation.
• Categorize and prioritize tickets correctly.
• Route complex or functional/technical issues to the appropriate L2/L3 team.
• Keep tickets updated and ensure proper follow-up.
• Support users with clear and simple communication.
• Contribute to knowledge documentation and continuous improvement.

Skills

Communication skills

Customer-oriented

Analytical thinking

Multilingual (French/English)

Education

Accounting/Finance background

Tools

SAP FI

Job description

Inetum2 is seeking a customer-focused IT support specialist to act as the first point of contact for users in Lisbon or Porto. You will review tickets, request missing information, perform basic checks, and apply known solutions to resolve simple issues using established procedures.

You will route more complex problems to L2/L3 teams, keep tickets updated, and contribute to knowledge documentation in an international environment, working with French and English speakers.