Multilingual Customer Support Specialist - Relocation to Lisbon

Cross Border Talents; Lisboa; Hybrid; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Relocation assistance

Competitive salary

Career expansion opportunities

Multicultural team environment

Job summary

Cross Border Talents is hiring for a Customer Support Specialist - Multilingual in Lisbon, Portugal. The role requires English plus one of German, Dutch, French, or Italian, with 1–3 years in customer support. Residency in Portugal or EU citizenship with relocation willingness is required.

Responsibilities include handling client inquiries via chat, email, and phone, managing accounts, and ensuring high CSAT and response times. A dynamic, multicultural team environment awaits.

Qualifications

• 1 to 3 years of customer support experience.
• Must currently reside in Portugal or hold EU citizenship with willingness to relocate to Portugal.

Responsibilities

• Deliver high-quality customer support via chat, email, and phone.
• Assist end-users with project-specific inquiries, account management, and troubleshooting.
• Maintain performance metrics (CSAT, response time) aligned with client standards.
• Collaborate with project leads to resolve complex user issues.

Skills

English

German

Dutch

French

Italian

Job description

Basic Details

• Job Title: Customer Support Specialist - Multilingual (English + German / Dutch / French / Italian)
• Company: Cross Border Talents
• Workplace Type: On-site / Hybrid / Remote (depending on project)
• Job Location: Lisbon, Portugal
• Job Type: Full-time

Job Description

About the Role

Cross Border Talents is hiring on behalf of our international enterprise clients (leading global tech, social media, and healthcare brands). We are seeking customer-centric professionals with 1 to 3 years of experience to join customer support operations in Portugal.

Applicants must currently reside in Portugal OR hold EU Citizenship with full eligibility and willingness to relocate to Portugal.

Key Responsibilities

• Deliver high-quality customer support on behalf of our global clients via chat, email, and phone.
• Assist end-users with project-specific inquiries, account management, and troubleshooting.
• Maintain strong performance metrics (CSAT, response time) aligned with client standards.
• Collaborate with project leads to resolve complex user issues.

Qualifications & Skills

• Fluency in English alongside one of the following languages: German, Dutch, French, or Italian.
• No experience needed.
• Must be a Portugal resident OR an EU citizen ready to relocate.
• Excellent communication and active listening skills.
• Ability to adapt quickly to client-specific tools and workflows.

What We Offer

• Competitive entry-level salary package + performance bonuses.
• Relocation assistance for EU citizens moving to Portugal.
• Career expansion opportunities across diverse international accounts.
• Dynamic and multicultural team environment.