Multi-Market Retail Performance Lead — Store Ops & Growth

Emma Sleep; Lisboa; Presencial; EUR 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pet-friendly office

Product discounts

Health insurance (including dental)

24 vacation days

Multicultural team environment

Company events and connections

Ownership and career growth

Resumo da oferta

Emma Sleep is seeking a driven Team Lead Retail Operations to oversee Store Managers across Portugal, Spain and the UK. The role focuses on maximizing store profitability, developing people, and ensuring seamless operational processes for sales and customer experience.

You will drive retail performance through KPI monitoring, cross-functional collaboration, and leadership of regional teams in a fast-scaling environment.

Qualificações

• 3–5 years of relevant working experience in retail.
• Experience in multi-store retail operations or regional roles.
• People leadership experience, managing team leads or store managers.
• Structured, data‑aware and comfortable with KPIs and metrics.
• Fluent in English and able to influence stakeholders.

Responsabilidades

• Oversee Store Managers across 3 markets (Portugal, Spain, UK) and lead Iberia Regional Manager.
• Drive retail performance, profitability, customer experience and cost efficiency.
• Ensure consistent standards, processes, and ways of working across stores.
• Collaborate with Retail Ops, HQ and store leadership to align priorities.
• Support new store openings, ramp-ups, and stabilization phases operationally.
• Track KPIs, analyze trends, and guide data-driven decisions.
• Foster a scalable retail leadership culture with accountability and clarity.

Conhecimentos

Retail operations

People leadership

KPI tracking

Cross-functional collaboration

Data-driven

English fluency

Willing to travel

Descrição da oferta de emprego

Emma Sleep is seeking a driven Team Lead Retail Operations to oversee Store Managers across Portugal, Spain and the UK. The role focuses on maximizing store profitability, developing people, and ensuring seamless operational processes for sales and customer experience.

You will drive retail performance through KPI monitoring, cross-functional collaboration, and leadership of regional teams in a fast-scaling environment.