Store Performance & Customer Excellence Manager

Emma – The Sleep Company; Lisboa; Presencial; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pet-friendly office

Health insurance (including dental)

24 vacation days

Discounts on products

Multicultural and international work环境

Company events that build connections

Resumo da oferta

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager who will bridge store realities with CS, operations and logistics to fix issues fast.

You’ll be the connective tissue between what happens on the store floor and back‑office insights, supporting day‑to‑day relationships with our store network and driving continuous improvement across the network. Fluency in English is required, additional European languages are a plus.

Qualificações

• Store floor experience.
• Customer-first instinct.
• Clear communicator.
• Organised and reliable.
• Curious about data; comfortable with basic data and performance tracking.

Responsabilidades

• Store support and relationship management for assigned stores.
• Translate store feedback into structured input for internal teams.
• Monitor CE performance and coordinate with CS, logistics, operations and refunds to resolve issues.
• Contribute to process documentation and support rollout of effective fixes.

Conhecimentos

Store floor experience

Customer-first instinct

Clear communicator

Organised and reliable

Data-oriented

Excel/CRM familiarity

Collaborative

Fluent English

Portuguese language advantage

Descrição da oferta de emprego

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager who will bridge store realities with CS, operations and logistics to fix issues fast.

You’ll be the connective tissue between what happens on the store floor and back‑office insights, supporting day‑to‑day relationships with our store network and driving continuous improvement across the network. Fluency in English is required, additional European languages are a plus.