Retail Performance Lead, Multi-Market Operations & Leadership

Emma – The Sleep Company; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pet-friendly office

Product discounts

Health insurance (including dental)

23–24 vacation days

Multicultural environment

Events and team building

Career growth support

Resumo da oferta

Emma – The Sleep Company is seeking a passionate Team Lead Retail Operations to oversee and guide Store Managers across Portugal, Spain and the UK. In this pivotal role you will ensure store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

You bring 3–5 years in multi-store retail, strong people leadership, data-driven mindset, and fluent English.

Qualificações

• 3–5 years of relevant working experience in Retail or similar roles.
• Experience in multi-store retail operations or regional retail roles.
• People leadership experience, leading Store Managers or similar roles.
• Comfortable managing performance through others, not just directly.
• Structured, data-aware, and confident with KPIs and operational metrics.
• Ability to work cross-functionally and influence stakeholders without relying on hierarchy.
• Hands-on, pragmatic, and comfortable in a scaling environment.
• Fluent in English.
• Willing to travel occasionally.

Responsabilidades

• Oversee Store Managers across 3 markets (Portugal, Spain, UK) and drive store performance, engagement, and operational excellence.
• Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and implement action plans with Regional and Store Managers.
• Ensure retail standards and processes are clearly defined and consistently applied across stores.
• Act as a liaison between Retail Ops, HQ, and store leadership to ensure alignment.
• Support new store openings, ramp-ups, and stabilization phases from an operational leadership perspective.
• Track KPIs, analyze trends, and use data to inform discussions and priorities.

Conhecimentos

People leadership

Multi-store retail

KPI analysis

Stakeholder influence

English fluency

Descrição da oferta de emprego

Emma – The Sleep Company is seeking a passionate Team Lead Retail Operations to oversee and guide Store Managers across Portugal, Spain and the UK. In this pivotal role you will ensure store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

You bring 3–5 years in multi-store retail, strong people leadership, data-driven mindset, and fluent English.