MuleSoft Platform Engineer

Ubique Systems; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Ubique Systems in Lisbon, Portugal is seeking a seasoned MuleSoft platform operations engineer to join a cross‑functional international team. You will focus on stability, incident management, troubleshooting, automation, and continuous service improvement of integration platform operations.

The role requires 5–7 years in MuleSoft platform management, Omni Gateway expertise, Terraform, and API security knowledge (OAuth/OpenID). Hybrid work with two days onsite per week is offered.

Qualifications

• 5-7 years of MuleSoft platform management experience
• Expertise in MuleSoft Omni Gateway (Flex Gateway)
• Terraform expertise
• API security knowledge (OAuth, OpenID)
• AWS foundational knowledge
• ITIL processes
• Stakeholder engagement and communication in multicultural environments

Responsibilities

• Deliver daily operations support and maintenance activities
• Analyze and resolve incidents within defined SLA timelines
• Handle escalated tickets from L2 support teams
• Manage platform capacity and performance for availability and scalability
• Troubleshoot using logs, monitoring tools, and diagnostics
• Conduct initial Root Cause Analysis (RCA) and propose corrective actions
• Support deployment, release, and production change activities
• Manage service requests and operational support tasks
• Create and maintain SOPs, knowledge articles, and operational docs
• Identify recurring issues and drive continuous service improvement
• Develop and maintain automation scripts for repeating tasks
• Support major incidents and service restoration efforts
• Provide on-call or after-hours support when required
• Monitor KPIs and ensure compliance with support processes
• Identify risks, blockers, and improvement opportunities in support
• Interface with internal and external providers in an international context
• Produce incident resolution reports and RCA outputs
• Create automation scripts for repetitive tasks
• Maintain platform capacity and performance reports
• Suggest continuous service improvement actions and implementations
• Track operational KPIs and service quality

Skills

MuleSoft platform management

MuleSoft Omni Gateway

Terraform

OAuth

OpenID

AWS basics

ITIL

Stakeholder management

Job description

• -5 to 7 years of expertise in MuleSoft platform management (platform operations, not API development)
• -Expertise in MuleSoft Omni Gateway (Flex Gateway)
• -Terraform expertise
• -Authentication & Authorization mechanisms — API security standards and implementation (OAuth, OpenID)
• -AWS — foundational level
• -ITIL Process
• -Stakeholder Engagement & Communication Expertise: (Technical information synthesis and communication, multicultural environment, workshop and stakeholder facilitation, influence management…)

This service covers Level 3 platform operations and support activities within an international, cross-functional technical environment. The service will contribute to the stability, availability, and continuous improvement of integration platform operations, with a strong focus on incident management, troubleshooting, automation, and operational excellence aligned with defined SLA frameworks.

Mode: Hybrid - 2 days in person per week.

Location: Lisbon, Portugal

Goals and deliverables

• -Deliver daily operations support and maintenance activities
• -Analyze and resolve incidents within defined SLA timelines
• -Handle escalated tickets from L2 support teams
• -Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization
• -Perform troubleshooting using logs, monitoring tools, and system diagnostics Conduct initial Root Cause Analysis (RCA) and recommend corrective actions
• -Support deployment, release, and production change activities
• -Manage service requests and operational support activities
• -Create and maintain operational documents, SOPs, and knowledge articles
• -Identify recurring issues and drive continuous service improvement
• -Develop and maintain automation scripts for repetitive operational tasks
• -Support major incidents and service restoration activities
• -Deliver on-call or after-hours support when required
• -Monitor and improve operational KPIs, service quality, and compliance with support processes and procedures
• -Proactively identify risks, blockers, and improvement opportunities within the support environment
• -Interface between internal and external providers within an international context
• -Incident resolution reports within defined SLA timelines
• -Root Cause Analysis (RCA) outputs and associated corrective action recommendations
• -Automation scripts for repetitive operational tasks
• -Operational documentation, SOPs, and knowledge articles Platform capacity and performance monitoring reports
• -Continuous service improvement recommendations and associated implementation outputs
• -Operational KPI tracking and service quality reports
• -Expertise in transfer deliverables to support team operations