Marketplace Seller Success & Dispute Lead

Autodoc Group; Lisboa; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Meal Allowance (8 euros per workingday

Fidelidade Healthcare Plan

Mental Wellbeing Program

AUTODOC corporate discounts

Learning & Development

Free English & German language classes

Flexible working hours

Hybrid work

Résumé du poste

AUTODOC is hiring a Seller Success Manager in Portugal to lead dispute resolution and optimize seller interactions across our growing European marketplace. You will analyze seller feedback, identify root causes, and partner with internal teams to elevate the seller experience.

Join a fast-growing, hybrid team focused on reducing friction, improving processes, and delivering exceptional seller care while balancing customer outcomes.

Qualifications

• 3–5 years in marketplace operations, customer success or account management.
• Proven track record in complex dispute resolution.
• Strong analytical and data-driven approach.
• Excellent problem-solving, communication and project management skills.
• Understanding of e-commerce marketplace operations and policies.
• Autonomy and initiative.
• Professional fluency in English.

Responsabilités

• Mediate complex dispute cases between sellers and customers.
• Analyze seller performance data and feedback to identify issues.
• Propose strategic initiatives to reduce friction and improve resolution times.
• Lead cross-functional projects across the marketplace lifecycle.
• Collaborate with Customer Care, Account Management and Tech to optimize processes.
• Establish KPIs and monitor intervention efficacy.

Connaissances

Marketplace ops

Customer success

Account management

Analytical skills

Communication

Project management

English fluency

Description du poste

AUTODOC is hiring a Seller Success Manager in Portugal to lead dispute resolution and optimize seller interactions across our growing European marketplace. You will analyze seller feedback, identify root causes, and partner with internal teams to elevate the seller experience.

Join a fast-growing, hybrid team focused on reducing friction, improving processes, and delivering exceptional seller care while balancing customer outcomes.