Seller Success Manager — Elevate Marketplace Experience

Autodoc; Lisboa; Hybrid; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Healthcare plan

Hybrid work

Flexible hours

Learning & Development

Zusammenfassung

AUTODOC is seeking a Seller Success Manager for Portugal to support the rapid expansion of our European marketplace. You will act as the primary contact for resolving multi-party operational challenges, balancing seller trust with customer satisfaction and business outcomes.

In this role, you will analyze feedback, identify root causes, and collaborate with Account Management, Customer Care, Tech, and Compliance to elevate the seller experience and reduce dispute rates.

Qualifikationen

• 3 to 5 years in Marketplace operations, Customer Success, or Account Management.
• Proven track record in complex dispute resolution.
• Strong analytical capabilities with data to drive workflow improvements.
• Excellent problem-solving, communication, and project management skills.
• Solid understanding of e-commerce marketplace operations, policy frameworks, and dispute mechanisms.
• High autonomy and accountability; hands-on approach to solving problems.
• Professional fluency in English.

Aufgaben

• Mediate complex dispute cases between sellers and customers.
• Analyze seller performance data and feedback to identify systemic issues.
• Propose and execute initiatives to reduce friction and improve resolution times.
• Lead cross-functional projects across the marketplace lifecycle.
• Collaborate with Customer Care, Account Management, and Tech to optimize processes.
• Establish KPIs and feedback metrics to track intervention efficacy.

Kenntnisse

Dispute resolution

Stakeholder mgmt

Cross-functional

Analytics

Project mgmt

English fluency

Jobbeschreibung

AUTODOC is seeking a Seller Success Manager for Portugal to support the rapid expansion of our European marketplace. You will act as the primary contact for resolving multi-party operational challenges, balancing seller trust with customer satisfaction and business outcomes.

In this role, you will analyze feedback, identify root causes, and collaborate with Account Management, Customer Care, Tech, and Compliance to elevate the seller experience and reduce dispute rates.