Manager, Cafe Sales and Marketing

900 Hard Rock Cafe Portugal; Lisboa; On-site; EUR 42,000 - 60,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Lisboa seeks a marketing-focused professional to lead CRM-driven campaigns and multi-channel marketing initiatives. The role involves developing sales strategies, managing marketing budgets, and collaborating across departments to uphold Hard Rock brand standards.

The ideal candidate has strong communication skills, a passion for hospitality marketing and English fluency; background in music industry is a plus.

Qualifications

• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

Responsibilities

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execution and development of marketing initiatives.
• Development of sales strategies that generate year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Market a multi-product business line (restaurant, retail, live music and a special events) to disparate guest profiles.
• Foster an environment of customer service with guest-first approach.
• Execute standards for guest satisfaction meeting or exceeding brand standards.

Skills

CRM savvy

Social media expertise

Sales aptitude

Communication skills

English fluency

Tools

CRM platforms

Social media tools

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Functions

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execution and development of marketing initiatives.
• Development of sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
• Ability to ideate and execute meetings & events that exceed the expectations of all clients.
• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support team development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under their stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional growth.

Experience, Education, and Certifications

• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

Skills

• Ability to learn and bring "out of the box" ideas to their team.
• Genuine enthusiasm and aptitude for sales.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

Physical Demands

Managers are expected to be able to perform the job functions with reasonable accommodation.

Additional Details

Pre-Employment Process: Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks. Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!